Knowledge Base Article

Aurora: Comments and replies to posts

Replies and comments spark excitement and lead to more engagement on content because they can transform a static piece of content into an interactive conversation with peers and other experts.. Thr...
Updated 4 months ago
Version 13.0
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Michelle_Lynn's avatar
Michelle_Lynn
Mentor

It does not appear that a User can like an Idea comment.  Even in your screenshot above, the Like is greyed out, it's not bold like Reply.  Even when permissions for Likes are set to Grant, it does not appear that users can like comments.  Is this the expected behavior?  Even Admins are unable to like an Idea comment.

Screenshot from above:

 

LauraV's avatar
LauraV
Khoros Staff
5 days ago

Hi Michelle_Lynn! The screenshot in the article was not taken from an Ideas board but rather from someone viewing their own comment, which is one of the scenarios in which you cannot like a comment. 

Some possibilities for why you may not be able to like a comment would be:

  • It is your own comment.
  • The community or category permission defaults have Like content set to Deny.
  • Your role does not have the permission for Like content set to Grant. (Sounds like this is not the case since you stated that the Likes permission is set to Grant for the members in question.) 

Let me know if none of these are the case for you so we can look into it more. I'll also loop in SahilC in case he has additional thoughts.

  • Michelle_Lynn's avatar
    Michelle_Lynn
    Mentor
    5 days ago

    LauraV- I have looked at permissions and Likes are set to Grant.  But even as an Admin, I should be able to like someone else's comment on an idea.  Here is an example, the ability to like is grayed out.

    The ability to like an Idea Comment in Classic is not available.  Is this something that is to be available in Aurora?

    Thank you.

    • LauraV's avatar
      LauraV
      Khoros Staff
      5 days ago

      Yes, the ability to like an idea comment is already available in Aurora. I'm going to defer to SahilC for further troubleshooting on why you are experiencing this issue.