Knowledge Base Article

Aurora: Configure remote site access for your Salesforce integration

The Aurora/Salesforce integration must be able to access your Khoros community. Part of this integration involves mentioning community APIs in the allowed list so Salesforce doesn't block them.

To configure remote site access:

  1. In your Salesforce.com environment, go to Setup.
  2. Go to Administration Setup > Security Controls > Remote Site Settings.
    By default, two Remote Site Settings with the NameSpace prefix "LiSFintegration" appear.
  3. For the Khoros (Lithium) setting, click Edit.
  4. Enter the Base URL value according to your Khoros environment. Note: Be sure to include the https:// and HT credentials. Use the following format: 
    https://<HTUSER>:<HTPASSWORD>@<***Community URL>
    Example:
    https://test123:qwerty98765@community-stage.khoros.com/

    Khoros Community Stage

    Base URL

    Sandbox

    https:// [community_id].stage.lithium.com

    Production

    https:// [community_id].lithium.com

    Note: Your Khoros Community Success Manager (CSM) can provide you with your Community ID.

    Note: If you have a more descriptive CNAME/vanity address for your community, use that name when creating the URL (for example, https://community.mycwebaddress.com).
  5. Select Disable Protocol Security. (If you have HTTPS enabled, you can keep this setting enabled.)
    Salesforce.com expects data to be transmitted via HTTPS (a combination of HTTP and the SSL protocol). The Khoros/Salesforce.com integration talks to your community using its provided REST API, which is publicly available and is accessed via HTTP.
  6. Click Save.
  7. Click Edit for the SFSelf setting and provide the Remote Site URL as your existing signed-in Salesforce URL (for example, https‌://na16.salesforce.com).
  8. Click Save.
  9. Repeat steps 3 – 9 for your production community, replacing the name with something descriptive such as “Khoros community – Production” and the URL with the final URL for your production community (for example, https://community.mywebaddress.com).
    Note: You can also repeat this process to connect multiple Khoros communities to your Salesforce instance.
  10. For custom domains (Salesforce 3.9 or later):
    1. Click New Remote Site.
    2. Enter SFSelfInstance for the Remote Site Name.
    3. Enter your Remote Site URL (for example, "yourinstance.salesforce.com").
    4. Enter a Description for this site.
    5. Select the Active checkbox.
  11. Click Save.
Updated 5 months ago
Version 4.0
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