Aurora: Grant Khoros Support access to your Salesforce instance

From time to time, Khoros Support may ask you to grant sign-in access in order to assist you with a question, issue, or request. This is so that Support can sign in to the application using your login information to troubleshoot and fix issues stemming from your inquiry. 

To grant sign-in access to your Salesforce instance:

1. Click your username in the top menu.
2. Select My Settings.
   
   
3. Expand the Personal menu in the left pane.
4. Click Grant Account Login Access.
   
   
5. Under Grant Access To list, find Khoros (Lithium) Support.
   
   
6. Choose the expiry period for the access.
7. Click Save.

Sourced from Salesforce Knowledge Base. Read the source Salesforce article.