Aurora: Manage member account details

As your community grows, members may need help editing their usernames, email addresses, passwords, or SSO IDs, and admins may need to quickly adjust members’ assigned roles as requirements change across the community. With the Manage Members feature, admins and your company’s support team can edit these details within the admin area of Aurora.

Note: To use this feature, your role must have the Manage roles and bans in admin & member profiles permission granted.

Note: At this time, you cannot see a member's IP address until after they are banned. Refer to Review members banned from the community to learn how to view banned members' IP addresses.

To edit existing member account details:

1. Open the Account menu.
2. Go to Settings > Users > Manage Users.
3. In the Manage Members area, enter the Username or User ID (ID number or member profile URL) of an existing member. When you start typing a username, you can select the appropriate one from the list.
4. On the Manage Member window, update the following as needed:
   • Username
   • Email address
     Note: If the existing email address has not been verified by the member, you can select the Mark email as verified checkbox to complete verification. If you change the email address here, it is automatically verified in the community.
   • New password
   • Roles
   • (SSO members only) SSO ID 
     Note: Be sure to update this field only when necessary, such as when SSO ID conflicts arise. Otherwise, the member may inadvertently create new accounts upon sign-in.
5. Select Save.