In the community, you can set knowledge base-specific permissions to control who can start, read, edit, publish, reply to, and manage articles.

At the community, category, group, and board levels, the community includes these knowledge-base-specific permissions: 

• Create, edit, publish, and manage articles: Members can start an article. They can  also edit and publish them. This permission is denied by default but granted to Admins.
• Comment on articles: Members can comment on articles. 
• View draft articles and Publish edits to previously published articles: Members can view and publish updated knowledge base articles that have already been published.
• Delete own articles: Members can delete their own articles 

Also, members must have the Edit own published articles and Edit any published article permissions to edit their own and other articles, respectively. These permissions are recommended for Admins or Moderators and denied by default.

 Learn more about managing community permission defaults.

You can modify these permissions at various levels or assign permissions based on role. We recommend not altering these permissions unless you have a particular scenario where you want to modify the default permissions for specific members.

To modify permission at specific community level:

1. Sign in to the community as an Admin.
2. Open the Account menu and click Settings.
3. Go to the Community Structure page and click the category whose permissions you want to modify.
   
   
   
   
4. Go to Category Permissions and click Edit next to the Category Permission Defaults.
   
   

   A list of all permissions related to all boards within the category opens.

5. Scroll down to the Knowledge Bases section and set the permissions.
   

Grant Knowledge Base-specific permissions to a role

1. Sign in to the community as an Admin.
2. Open the Account menu and click Settings.
3. Go to Users > Roles and Permissions.
4. Click Edit next to the role you want to assign a knowledge base-specific permission.
   
5. Scroll down to the Knowledge Bases section and set the permissions.

Roles and Permissions for Content Workflow and Approval process:

If your community follows the Content Workflow and Approval process, then you can grant role-specific permissions to members.

To set these roles:

1. Sign in to the community as an Admin.
2. Open the Account menu and click Settings.
3. Select the category you want to set roles for.
4. Go to the Roles and Permissions page.
5. Select Community Roles.
   You can see the list of roles set on your community

 

KBAuthor, KBEditor, and KBPublisher are the roles that you assign to members to follow the content publishing flow.

To view all the permissions that this role contains:

1. Sign in to the community as an Admin.
2. Click the role name.

You can view all the permissions that this role contains. You can also edit information related to this role and add new members to this role

 

To add members to the content workflow roles:

1. Sign in to the community as an Admin.
2. Click the role name.
   The page with information related to that role opens.
   
3. Click Add Members.
    
   
   
   
4. Enter member names and select them.
   
5. Click Save. 
   New members are added.
   

Related topics:

• Managing community permission defaults.