The Aurora Community sends emails for a variety of notifications (see About Email Notifications). You can specify the sender name and email address for these emails.

For example, emails are sent from “Community Mailer” and “mailer@us.khoros-mail.com” by default. You can change this to something better tailored to your brand, such as “Acme Community” and “notifications@mailer.acme.com.”

Before editing

Khoros strongly recommends creating and using a new subdomain for community-related emails to host all relevant DNS records. This facilitates configuration of our recommended SPF (sender policy framework) records. An SPF is a type of DNS TXT record that lists all servers authorized to send emails from a particular domain. For more information on your SPF setup, contact your IT team.

Since Khoros does not support sender addresses that share a domain with your community or with your company top-level domain, such as “something@acme.com,” we recommend you use a sender address like “@mailer.acme.com,” or even just “@m.acme.com.”

The sender address must be able to accept reply and bounce emails. No-reply type addresses are acceptable as well, but to prevent undeliverable messages from creating further bounces and clogging up the Khoros mail systems, they must still have a valid MX record and accept all mail, then delete the reply afterwards.

Edit community name and email address

1. Go to Settings > Features > Inbox > Email.
2. Click Edit.
   
3. Enter the Mailer Sender Email Address and Mailer Sender Name to display in the “From” field on email messages.
4. Click Save.