Knowledge Base Article

Khoros Care: Trainings and Coaching Sessions

To enhance your Khoros Care expertise , we offer a comprehensive suite of world class training videos and unique product coaching sessions. Our tailored resources are designed to guide you through every step of your learning journey, from foundational concepts to advanced features. By leveraging our expert-led-training & personalised coaching, you can unlock the full potential of our care product and achieve remarkable results.  

Khoros Care: Start your journey here

Care Admin Hub:

Admin Training Videos

  1. Getting Started as a Care Admin
  2. Welcome to Atlas
  3. Case Portal 
  4. Agent Queue Configuration
  5. Smart Views
  6. Work Queues
  7. Care Analytics Dashboards 
  8. Welcome Response
  9. NPS/CSAT
  10. Secure Forms
    1. Using Secure Forms as an Agent
  11. Using Agent-
  12. Introduction to Tags
  13. Welcome to Manage View 
  14. Introduction to Brand Messenger
    1. Modern Chat Widgets

Admin Product Coaching (1-on-1) Sessions

Care Analytics Hub:

Analytics Training Videos

  1. Getting Started as a Care Analyst 
  2. Care Analytics Dashboards 
  3. Care Analytics Widgets
  4. Care Analytics- Agent Performance Widget
  5. Agent Activity Metrics Part 1
  6. Agent Activity Metrics Part 2- Handle Time

Analytics Product Coaching (1-on-1) sessions

Care Management Hub:

Management Training Videos

  1. Getting Started as a Care Manager
  2. Agent Queue Configuration
  3. Welcome to Manage View 
  4. Working with Manage View Columns
  5. Bulk Action in Manage View
  6. Moderation in Manage View ( Community+Care Customers)

Manage View Product Coaching (1-on-1) sessions

Care Agent Hub:

Agent Training Videos

  1. Getting Started as a Care Agent 
  2. Using Agent View in Conversation

Agent View Product Coaching (1-on-1) session

 

Don't see the session you need?

Updated 3 days ago
Version 57.0
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5 Comments

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  • marcusmith94's avatar
    marcusmith94
    Contributor
    3 years ago

    I am having some issues creating labels and the plan view. Would love a 1-on-1 session to confirm. Specifically, as a social manager how do I label organic conversations and include them in the "Plan" dashboard.

  • MohammedF's avatar
    MohammedF
    Moderator
    2 years ago

    kooglerca Product Coaching is not available for the supervisor view. If you have any specific questions about the supervisor view, don't hesitate to get in touch with us on chat, create a support ticket, or you can post your query on Atlas. About the Supervisor view has good content about the supervisor view. 

  • kooglerca's avatar
    kooglerca
    Ace
    2 years ago

    Thank you! I don't have specific questions other than just needing to understand how to use it. We were never trained in that view. I will review the content you sent over and go from there!