How do I close a support case that's been resolved?

Heya StevenT , this is great feature!

One request, is it possible to add a dialog box so we could enter a reason why its being closed for tracking purposes should we need to reference the ticket again? I closed one yesterday that I was able to resolve on my own after discovering another article in the community and would have liked to mention what helped me resolve the ticket. Thanks! 

Hey tyw 

Thanks for the feedback and glad to see that you're finding it useful! 

We decided during the launch of the feature to just the popup box due to also using the feedback survey when the case is closed to save potential duplication of putting it on the case + in the survey.

As you're aware we are always looking at ways to improve customer engagement and I will add this on to the list of things to keep in mind when we are reviewing the case portal.

We will look to see if we can make the process more clearer such as adding additional text to the close case popup and also the documentation above 🙂

For now I would recommend to leave a quick comment to say that you were able to resolve it yourself and what it was that resolved it and then click the close button.

Thanks StevenT!

That makes sense! A short line of text advising the user to leave a comment before using the close option would be great 🎉