How many users are we entitled to get access to the Case Portal?

Question

How many users are we entitled to get access to the Cases area?  

Answer

• Standard customers are allotted 5 case portal seats.  
• Premium support customers are allotted 10 case portal seats.  

 

If you need to add/remove any users (the latter to make way for new additions), please follow the process outlined in our case portal activation guide.

 

Note:  If you have more than one community, you can spread the "users" as desired.  For example if you had two Premium Support communities, you could potentially have 8 users for Community A and 2 users for Community B.