6 ResultsMost relevant2020 Customer Awards: Intel Corp - Rookie of the Year...anagement, and only a very basic gamification tool. An analysis of customer verbatims showed that the problem wasn’t the response time or professionalism of our agents, it was the platform itself, c...2021 Customer Awards: Orange Spain - Best-in-Class: Care...ervice more efficient through artificial intelligence, as well as its quality of analysis and metrics, within the tool or through the connection to its APIs. Nowadays, Khoros has improved, gaining in c...Community vs. Social Network...ocus on (see Social Network Analysis 101). They have a network structure. Communities (see Figure 2) are: Held together by some common interests of a large group of people. Although there may b...2023 Customer Awards: Palo Alto Networks - Best-in-Class: Community...arrish (our amazing Khoros CSM!) to conduct a comprehensive analysis to accurately gauge cost savings. Our focus was on Unique Member Visits to pages featuring accepted solutions within the community. T...2021 Customer Awards: ReachOut - Small but Mighty...embers. However, analysis of behavioural data - visits and pageviews versus member registrations and posts/replies - showed that there was a range of differentiated engagement segments, with many young p...2021 Customer Awards: TymeBank - Keep Calm and Carry On...uickly and effectively scale their social media team and manage all social media channels in one location. With no traditional bank branches, an immediate priority was finding an efficient way to track a...