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All you need to know about the Khoros Community.
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Welcome to the Khoros Community! The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Please remember that you may not share your registered account with any other individual, entity, or organization. Enterprise communities are created by business organizations for their customers, partners or other enthusiasts. While our community is aimed at Khoros customers and users, we welcome everyone with an interest in enterprise communities, as long as you observe these community rules: 1. Be respectful. Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your tone positive and your comments constructive. 2. Be relevant. Make sure your contributions are relevant to the mission of the community, to the specific discussion style and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations are rarely relevant. If you have something you want members to join, participate in, or buy, ask us first. 3. Keep your word. Don't post anything that would violate any contractual agreements (copyright, trade secret, or otherwise) or nondisclosure agreements to which you are a party. 4. Protect privacy - yours and others'. Don't share anything about yourself or your organization that you would not want to see on a road-side billboard. Share your business email address if you wish, but don't post personal information-your own or anyone else's (including contact information or any). content that you receive in one-to-one communications without the author's consent. 5. Remember, this is user-generated content. You'll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet. By using these forums you agree to follow these rules as well as the full Terms of Service for the Khoros Community. We thank you, and your fellow community members thank you. The Khoros Logo and Khoros Employees You will notice that some community members have a Khoros logo next to their names, this means they are Khoros employees. Like you, they are members of the community around Khoros products, and we encourage them to share their knowledge and opinions here. Feedback & Ideas We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the Khoros Community by visiting our suggestions forum. We know you have tons of ideas for improving the Khoros platform, products, and services; If you are a customer or partner, be sure to visit customer ideas to submit new feature enhancements requests, or support existing ones (Idea boards for Care and Community). Don't forget to review our idea submission guidelines before posting! If you have questions for Khoros that cannot be discussed in the community, please contact: your CSM or Account Executive (if you are a Khoros customer) a Sales Representative by Requesting a Demo (if you're not) email us at communityhelp@khoros.com We will be happy to help! Flag inappropriate content for review If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. If you have any questions about our guidelines, terms, or policies, let us know.
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by Retired Community Manager Retired Community Manager Retired Community Manager Sep 15, 2020
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Updated customer structure and posting guide
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by Content Coordinator Content Coordinator Oct 25, 2021
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Learn about Product Mentions and Product Associations and how to use them in your posts on Atlas. 
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by Retired Community Manager Retired Community Manager Retired Community Manager Oct 6, 2020
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Learn how to flag inappropriate content on Atlas.
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by Content Coordinator Content Coordinator Sep 15, 2020
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Welcome to Atlas! Here you’ll find a few helpful tips for how to make the most of the platform, from guides to Khoros products and the latest on product improvements, to getting help from users - many of whom have done amazing things with our platform. Quick Start Guide Get registered Find answers Ask others for help or advice Mark posts as solutions (and give kudos) Video Guides FAQs Access What areas of Atlas do all registered users have access to?  What areas of Atlas do customers and partners have access to? How do I request elevated access to different areas of Atlas? Support How can I get help with technical aspects of a Khoros product? I’m having issues logging into Atlas - who should I ask for help? Training Where can I find training materials for Khoros products? How can I get one-on-one coaching for products? Contributing How can I help the community? What is the Titans program? Questions? Where should I post if I have questions? I’m stuck and I could use an assist. Helpful Resources Release Notes & Announcements Communities Care Marketing Tips & Ideas Khoros Insights Other Additional Info Quick Start Guide 1) Get registered On the Atlas homepage, you can access Maia by clicking the chat bubble at the lower right, then type "Register for Atlas." (Customers only) This will also give you access to the case portal and other helpful areas. 2) Find answers Use the search bar at the top of Atlas to find answers to common Khoros product questions. You can also find some helpful resources in the Khoros Insights blog under the Atlas Hub tab. 3) Ask others for help or advice (Customers only) Can’t find what you’re looking for? Visit any of the Discussions areas under the Products tabs in the top nav bar and click Create New Post to get some help. Be sure to briefly review the Community Guidelines before posting. 4) Mark posts as solutions (and give kudos) (Customers only) Don’t forget to use the thumbs-up button on helpful posts! If any solution was especially helpful, be sure to choose Accept As Solution at the bottom of the user’s reply. That’s it! If you can, be sure to pay it forward by subscribing to boards where your knowledge might help others, so you can get e-mails to help you chime in on questions from other community members. 5) Video Guides Prefer to learn the platform through easily digestible video guides instead?  Navigation, search, and choosing discussion styles  Updating your profile, notifications and subscriptions Posting and engaging FAQs Access What areas of Atlas do all registered users have access to?  Without customer/partner access, you can view product discussions and release notes for our products, as well as join webinars, and learn about our programs. What areas of Atlas do customers and partners have access to? Customers and partners get exclusive access to help and advice from the smartest pros in customer experience, including Khoros experts and other helpful customers.  How do I request elevated access to different areas of Atlas? The fastest way to get elevated access is to use our chatbot Maia (click the chat bubble at the lower-right side of Atlas) and speak to one of our chat agents. Alternatively, you can email communityhelp@khoros.com to request additional access. Support How can I get help with technical aspects of a Khoros product? For help configuring technical aspects of the Khoros platform, or troubleshooting technical issues, please visit our Support Center . I’m having issues logging into Atlas - who should I ask for help? Use Maia (the chat icon at the lower right of the Atlas homepage) to get in touch with a chat agent who can help you restore your access to the platform. Training Where can I find training materials for Khoros products? Atlas has a plethora of helpful guides for customers to make the most of our products. To view video guides Check out the Khoros Campus area of Atlas (Customers only) Please request access from  communityhelp@khoros.com     To view written materials Check the Products tab at the top, then any product, to view Learning resources. How can I get one-on-one coaching for products? Product coaching is a great way to get one-on-one time with one of our helpful products experts. Learn about the benefits here . Contributing How can I help the community? We’re so glad you want to share your knowledge to benefit others! The best way to contribute is by subscribing to boards where your expertise could help. Visit the relevant board, then click Subscribe at the top right of the news feed. You’ll be sent an occasional email letting you know when someone needs help. Jump in, share your knowledge, then bask in the kudos and Accepted Solutions! What is the Titans program? Titans are the best and brightest of our customer experience professionals. You can learn more about the Titans program on this helpful page.   Questions Where should I post if I have questions? If you’ve already tried searching in the bar at the top and still can’t find an answer to your question, try navigating to please create a post in one of the Discussions areas. You can find this in the top bar by navigating to Products (or the Developers tab), then choosing the relevant product’s Discussions board. I’m stuck and I could use an assist Reach out to us at communityhelp@khoros.com.  We’ll be happy to assist! 🙂  
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by Community Manager Community Manager Community Manager Nov 24, 2021
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