Atlas Community Guidelines
The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform.Meet the Community Team
There’s an amazing team working on the front lines and behind the scenes of the Khoros Community to provide its members with all the tools and solutions they need to be successful.You can findout more about some of the core team members below. There are many more who actively assist on the community on a day to day basis, and we'll be adding to this list over time.Feel free to reach out to any of themany time you have questions, suggestions or just want to say hi! BlakeH Community Manager Blake enjoys building the Atlas community with all of you. He loves relationship building, improving products, and helping people. When he's not doing those things, he's probably gaming, exercising, reading, or churning up a fun new flavor of ice cream. KathyH Team Lead, Community Kathy comes from Texas, where she lives the nice, quiet rural life by herself. She started with Khoros five years ago and couldn't imagine ever working for another company. After starting as a moderator, she's worked her way up to Team Lead, a job she loves as she's been involved in such positions since the internet was a thing, working for various gaming forums and companies before joining Khoros. In her spare time she loves any kind of crafting, and has a serious yarn addiction (she promises, just a few more skeins...). She also loves movies, especially sci-fi and superhero, and is proud to be a Marvel fangirl (although there is a bit of room for DC in there too ha!). CoryD Community Content Coordinator since March 2nd, 2020 Originally from El Paso, TX, Cory moved to Austin to begin a career in tech after years of living as a touring metal guitarist. A Texas State University Advertising graduate, he hopes to bring his passion for content creation and branding to Khoros.List of Khoros Community OOTB and Custom components
We get a lot of questions about whether specific Khoros Community components are available out-of-the-box (OOTB) or are customizations. Here' a list of the components we get questions about and whether they are available OOTB or via a Professional Services engagement. List of Khoros Community page components Home Page Notes Availability Header Flyout navigation menu, avatar messages,general navigation OOTB Notification banner Custom (existed on old Khoros Community, too) Custom Header Search bar and Statistics OOTB Header Personalization, fixed background, carousel Custom, via PS engagement * Wayfinding bar cc block hooked into settings list editor Custom, via PS engagement * Activity feed Completely custom (part of Themes) Custom, via PS engagement * Resources Custom module Custom development ** Featured posts Settings list editor Custom development ** Latest from Khoros Settings list editor Custom, via PS engagement * Welcome OOTB Community stats Custom, via PS engagement * Users online Users Online (Avatar Only) Top Contributors Custom development ** Custom Header Reimagined Community header to build a more intuitive navigation and search experience. Custom Category Header Custom, via PS engagement * Tiles Custom, via PS engagement * Tiles drop down Not currently available Category activity See homepage activity feed Custom development ** Node Information The Node Information component displays the node avatar, title, description OOTB Node Avatar The Node Avatar displays the avatar set for the node in Community Admin > Community Structure when creating or editing a node. OOTB Node Message List (Preview) The Node Message List (Preview) component displays a list of topics within the node and its subnodes. OOTB Board Filter Custom, via PS engagement * Follow button Bookmark that has some light customization Custom development ** Board feed Custom Tags OOTB Leaderboard OOTB Trending discussions Custom (from Themes) Inline replies and threading With Inline replies, you can reply to another reply and continue the discussion in a separate, single thread. OOTB Thread Help from PS Custom development ** Related Topics Custom WYSIWYG Quick Reply OOB, but requires extra styling Message editor Layout changes from OOTB Discussion style icons for content mentions Enhanced content mentions to add an icon before the content mention that indicates the type of content being mentioned (forum, blog, TKB, etc.) Custom All Blog pages and articles Custom, via PS engagement * Blog Page Article List OOTB Featured Article OOTB Labels OOTB Popular Articles Custom (from Themes) Related Articles Custom (from Themes) TKB Follow and Filter See above Custom, via PS engagement * Rest of TKB OOTB My Settings OOTB Profile Layout, member profile, header Custom, via PS engagement Drafts OOTB Topics I participated OOTB Right rail OOTB Global Status Page Banner Show any currently reported issues/outages relevant to the solution. Custom Access Signposting Customization that displays a fixed indicator (we call it a signpost) highlighting the access level of content on the current page being viewed. Custom Sign-In Page Customized to allow SSO and non-SSO login/registration options. Custom Idea Exchange OOTB Profile Hovercard Hovercard that shows when hovering the mouse over the username. Custom, via PS engagement Group Hubs Group Hubs are our next generation to Groups OOTB Contest OOTB * Custom, via PS: These items have been done by our professional services team on a number of occasions. ** Custom development: These were built specifically for the Khoros Community. We are currentlyassessing how to makethese items morewildly available.Guide to Atlas Ranks
Welcome to Atlas, your home for learning how to build the best customer experience possible. As a member of our community, you’ll be able to join discussions, ask questions, search for answers, and learn from resources - all of which will help you maximize your knowledge of the Khoros platform While you use the site, you may receive notifications about your Atlas rank increasing. This page describes what ranks are, how they tie into your community contributions, and where to view your rank progress. What are ranks? How do I increase my rank? How can I view my rank and badge progress? Frequently Asked Questions Bonus: How do I implement ranks in my own community? What are Atlas ranks? Your Atlas rank helps you understand how helpful your community contributions are relative to others Each rank on Atlas appears next to a user’s name and signifies their contributions to the community You can view these on a user’s profile page (including your own), as well as next to their name in any of their community contributions - like posts, replies, blogs, and so on Passive Ranks These ranks are available to members who participate passively via giving kudos or adding tags to content Member New members who have not yet made any contributions Visitor Users who have engaged at least once with posts via kudos or adding tags Watcher Users who have engaged a few times with posts via kudos or adding tags Observer Users who have engaged several times with posts via kudos or adding tags Learner Users who have engaged many times with posts via kudos or adding tags Surveyor Users who have engaged a whole lot with posts via kudos or adding tags Active Ranks These ranks are reserved for users who have posted helpful contributions, organized from least to greatest Beginner Tier Users who have created a post or reply at least once on Atlas Ranks: Contributor Strategist Tier Fairly knowledgeable and helpful, they have made many community contributions Ranks: Helper > Adept > Guide > Ace > Mentor > Expert (highest) Consultant Tier Known names on Atlas, they have a long history of helping out different users Ranks: Advisor > Maven > Leader > Genius (highest) Luminary Tier The most well-known and long-standing members, with numerous invaluable community contributions - other members aspire to be more like them Ranks: Director > Champion > Executive > Boss (highest) How do I increase my rank? Simply put, your rank increases as you help others. This can be achieved in two ways: 1) You contribute helpful content to the platform - for example: If you have a question for the community, you create a post asking for help or ideas Alternatively, if another user asks a question and you reply with an insightful answer If you respond to a user troubleshooting a problem, and your answer is marked as a Solution 2) You recognize the contributions others have made - for example: When you ask for help troubleshooting, you mark other posts as Solutions When you give other helpful posts Kudos, or when others give your post Kudos Along with Titans, higher rank Atlas users may also earn the ability to create rich content on Atlas, for example: After solving a tough issue in your work, you write a blog showcasing how you solved it You create a rich community resource in the form of a knowledge base article How can I view my rank and badge progress? To view how you’re progressing on your ranks and badges, visit your Atlas profile page To get there, click on your profile image, which is visible at the top right of the navigation bar on any page of the community Beneath your user name, you’ll see your current rank, as well as any contributions you’ve made You can also view the most recent badges you’ve earned on the right side of your profile Clicking “View all” will show you all of your earned badges Frequently Asked Questions How can I increase my rank more quickly? Many different activities increase your rank However, activities that are more difficult to achieve, like earning an Accepted Solution from another user, or creating rich media (at higher ranks) like blogs or knowledge bases, award greater progress than activities which are easier, like giving a post a Kudo Does my rank go down if I don’t contribute regularly? No, all of your contributions over time will add to your rank. As long as you have a currently active account (i.e. the account has not been deactivated) and continue to make contributions, you will continue to accumulate progress toward your next rank. I’ve posted a lot lately, so why haven’t I ranked up? Ranking up is easy at first, but higher ranks require an increasing number of contributions Remember: just because you haven’t ranked up lately, doesn’t mean you won’t soon! Additionally, ranks involves a mix of contributing to the community, and acknowledging others If you’ve gone a long time without ranking up in spite of creating lots of content, you may want to spend more time letting others know you appreciate their content via giving helpful posts kudos, or by marking helpful replies as Solutions Similarly, if you’ve spent a lot of time letting others know you appreciate their content, you may want to contribute some of your own by asking good questions of others members in a forum post, or creating other types of helpful content like blog posts Bonus: How do I implement ranks in my own community? You may want to get started by learning about ranks We also recommend learning about badges, and the difference between these and ranks in the Community product Finally, we recommend reviewing our previous rank update blog to understand how we went about updating Atlas ranks, as it may give you ideas that could help as you build or rebuild your own For further guidance on badges and ranks, as well as community gamification systems, we recommend signing up for one of our Product Coaching sessionsAtlas Suggestions Submission Guidelines
We want this to be the best community it can possibly be. So let us know what you think, or how we can help improve your experience on Atlas by sharing your ideas on the Atlas Suggestions idea board. We also encourage you to share any issues or potential bugs you spot on Atlas in in our Idea board. We actively monitor this area for new suggestions and feedback and will review all the open ideas monthly. Before you get started, make sure you review the following information. Submitting Ideas Search for an existing Idea in the Idea Board. Instead of spending time on creating a post, first search for an existing post that is similar to your idea. We try to make this as easy as possible. When you start typing an Idea Subject in the submission form, we display similar ideas in the dropdown for you to select. If one already exists, simply visit the post, give it a Kudos to indicate your support for the idea, and add any additional conversation or comments to the topic. (If you submit an idea that already exists, we will simply merge the ideas to ensure that conversations are richer.) Draft your new idea and submit it. The more we know about your idea – who it’s for, what the motivation is, and what the actual item is, the more accurate we’ll be when it comes time to prioritize and size it. Be sure to include as much of the following information as possible: The Role: What type of user is the feature for? The Outcome: What is the problem that you are trying to solve or the outcome the user is hoping to accomplish? The Benefit: What is the overall value and importance of the feature? The Context: Any additional information like screenshots or examples from other products is always helpful Subscribe to idea boards and engage with other ideas. You can subscribe to an Idea Board or even specific labels in that Idea Board to be notified of new activity. Simply select that “Subscribe” button on the Idea Board (or Filter by a label and Subscribe), and you’ll be notified of updates. Hint: Check your notification settings to ensure that you are notified when activity happens on ideas you care about. Be sure to share your own perspective on ideas as our product team will review and evaluate ideas with your engagement and feedback as one of the criteria. Status Definitions Below you will find a summary of what each status means. New Suggestion – Brand new suggestions submitted by you and ready to be voted on. Suggestions can include recommendations for new features, areas, issues you noticed in the community, and more. Investigating - Our team has seen the idea and is currently investigating the idea. An idea might remain in this status for several weeks depending on its complexity. Needs Info - We need more information from the author around this idea, what/how/who will this benefit, or if you have an example for how this idea should or has been implemented. On the Roadmap - Ideas will move from Investigating to On The Roadmap when they are actively being developed by our Community team. Declined – While all ideas are appreciated and provide value, we are not able to deliver on all of them. Delivered – The idea has been implemented. Subscribe Atlas Insights blog to keep up with our latest updates. Resolved - If the suggestion was an issue or bug on Atlas, we will use this status to mark it as resolved.Product Overview
The purpose of this short TKB is to help customers and users identify/clarify which product they are using. We went through and wrote a brief explanation of each product along with its main features, common names associated with it, previous names, and screenshots of the product. Khoros Care An industry-leading platform for connecting brands to their customers across multiple different messaging channels. Designed to improve customer experiences and increase the efficiency of operations. You can find more information on theKhoros Care Product Pageand at theKhoros Care Resource page on Atlas. Main features: Khoros Bot Social Care Modern Chat Messaging Names associated with the product: Social Dynamics Publishing Reach Response Previous names: Lithium Social Media Management (SMM) Khoros Communities Khoros Communities is the perfect platform for anyone looking to start, build, or grow their community. Helping brands create digital spaces where customers can get answers, connect with peers, and share new ideas. You can find more information on theKhoros Communities Product Pageand at theKhoros Communities Resource page on Atlas. Main features: Community Analytics Gamification Enhanced Moderation and Workflow Spam Management and Security Unmatched Scale and Performance Names associated with the product: Forums Boards Community Discussions Blogs JX Previous names: Lithium Community Khoros Marketing Khoros Marketing allows brands to orchestrate, govern, publish, and measure social media campaigns that drive business results. You can find more information on theKhoros Marketing Product Pageand atKhoros Marketing Resource page on Atlas. Main features: Social Marketing Intelligence Experiences Names associated with the product: Spredfast Vault Promotions Spotlight Previous names: Spredfast MarketingProduct Ideas Evaluation Criteria
We always place customer feedback at the top of our list of priorities and ourProduct Ideas boards (Community, JX and Care)are an example of how we capture your innovative ideas and feedback about our solutions. In order to make this process as productive and transparent as possible, we want to share the general criteria by which we will be evaluating submitted ideas to help guide your submissions. We will be evaluating your ideas based on the following criteria and giving feedback accordingly. You can expect to receive feedbackon your submissionfrom our Product Management team in the form of status changes and follow up comments. Submission Criteria Description 1.Reach of Impact How many customers would benefit? How often would they use the suggested feature? 2.Roadmap Fit Does this fit strategically within our current product/service offerings? 3.Community feedback Is this idea getting noticed (via recent votes/comments/kudos)? Does the idea have at least 5 votes? 4.Feasibility How long will it take to implement the idea? Is there a workaround available today? 5.Quality of submission Is the submission well written and easy to understand? Does it contain no more than one idea? 6.Uniqueness Is this a new idea or something that has been submitted already? We encourage you tosubmit your ideasforCommunity, JX and Care, to us to help us continually innovate and make theKhoros solutions better for all of our customers. Besure to search the community for existing ideas that may be similar to yours and review oursubmission guidelinesprior to submitting your own. If indeed you do find similar ideas, we encourage to comment or vote on those rather than submitting a new one.Reporting Spam on the Khoros Community
No one likes spammers, including the Khoros Community team! Here are some methods for reporting spam on our community. Spam in Private Messages: Did you receive a suspicious Private Message from another user? To report this issue to our team, click on the Report link you can find at the bottom of the message, and we'll handle the abuse as soon as possible. Please include the username and content of the message you received. You can also reach out via Private Message—AndyKor NicoleC will be happy to help! Spam in Posts: If you spot a forum post, question, or blog comment that appears to be spam, please flag it to the Khoros Community team by clicking the "Report Inappropriate Content" link, that you can find in the message Options menu. Thanks for your help in keeping the Khoros Community spam free! If you are looking for information on how to handle spam on your own community, we recommend that you read our Tips on combatting spam and check out our documentation on the new spam management tools. Please note you'll need to be a customer or partner to view these articles - Request AccessFinding your contributions to the Knowledge Base
Question How do I find all Knowledge Base articles to which I have contributed to in the Khoros Community? Can I also see all contributions from other users? Answer The easiest way to find all your contributions to the is to do the following: Login to the Khoros Community Go to your profile Scroll down until you see My Contributions Click on View All at the bottom left You will see all articles to which you have contributed by any of these means: You edited the Knowledge Base article Content from your posts was used in the Knowledge Base article with the drag & drop functionality The author(s) of the article added you as a contributor to acknowledge your participation in the article Note: You can also see others' contributions if you click on their profiles and go to My Contributions. Thank you for your contributions!
About Atlas
Learn more about the Atlas community with helpful resources and guidelines23 Posts
