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Meet the Community Team
There’s an amazing team working on the front lines and behind the scenes of the Khoros Community to provide its members with all the tools and solutions they need to be successful.You can findout more about some of the core team members below. There are many more who actively assist on the community on a day to day basis, and we'll be adding to this list over time.Feel free to reach out to any of themany time you have questions, suggestions or just want to say hi! BlakeH Community Manager Blake enjoys building the Atlas community with all of you. He loves relationship building, improving products, and helping people. When he's not doing those things, he's probably gaming, exercising, reading, or churning up a fun new flavor of ice cream. KathyH Team Lead, Community Kathy comes from Texas, where she lives the nice, quiet rural life by herself. She started with Khoros five years ago and couldn't imagine ever working for another company. After starting as a moderator, she's worked her way up to Team Lead, a job she loves as she's been involved in such positions since the internet was a thing, working for various gaming forums and companies before joining Khoros. In her spare time she loves any kind of crafting, and has a serious yarn addiction (she promises, just a few more skeins...). She also loves movies, especially sci-fi and superhero, and is proud to be a Marvel fangirl (although there is a bit of room for DC in there too ha!). CoryD Community Content Coordinator since March 2nd, 2020 Originally from El Paso, TX, Cory moved to Austin to begin a career in tech after years of living as a touring metal guitarist. A Texas State University Advertising graduate, he hopes to bring his passion for content creation and branding to Khoros.18likes0CommentsList of Khoros Community OOTB and Custom components
We get a lot of questions about whether specific Khoros Community components are available out-of-the-box (OOTB) or are customizations. Here' a list of the components we get questions about and whether they are available OOTB or via a Professional Services engagement. List of Khoros Community page components Home Page Notes Availability Header Flyout navigation menu, avatar messages,general navigation OOTB Notification banner Custom (existed on old Khoros Community, too) Custom Header Search bar and Statistics OOTB Header Personalization, fixed background, carousel Custom, via PS engagement * Wayfinding bar cc block hooked into settings list editor Custom, via PS engagement * Activity feed Completely custom (part of Themes) Custom, via PS engagement * Resources Custom module Custom development ** Featured posts Settings list editor Custom development ** Latest from Khoros Settings list editor Custom, via PS engagement * Welcome OOTB Community stats Custom, via PS engagement * Users online Users Online (Avatar Only) Top Contributors Custom development ** Custom Header Reimagined Community header to build a more intuitive navigation and search experience. Custom Category Header Custom, via PS engagement * Tiles Custom, via PS engagement * Tiles drop down Not currently available Category activity See homepage activity feed Custom development ** Node Information The Node Information component displays the node avatar, title, description OOTB Node Avatar The Node Avatar displays the avatar set for the node in Community Admin > Community Structure when creating or editing a node. OOTB Node Message List (Preview) The Node Message List (Preview) component displays a list of topics within the node and its subnodes. OOTB Board Filter Custom, via PS engagement * Follow button Bookmark that has some light customization Custom development ** Board feed Custom Tags OOTB Leaderboard OOTB Trending discussions Custom (from Themes) Inline replies and threading With Inline replies, you can reply to another reply and continue the discussion in a separate, single thread. OOTB Thread Help from PS Custom development ** Related Topics Custom WYSIWYG Quick Reply OOB, but requires extra styling Message editor Layout changes from OOTB Discussion style icons for content mentions Enhanced content mentions to add an icon before the content mention that indicates the type of content being mentioned (forum, blog, TKB, etc.) Custom All Blog pages and articles Custom, via PS engagement * Blog Page Article List OOTB Featured Article OOTB Labels OOTB Popular Articles Custom (from Themes) Related Articles Custom (from Themes) TKB Follow and Filter See above Custom, via PS engagement * Rest of TKB OOTB My Settings OOTB Profile Layout, member profile, header Custom, via PS engagement Drafts OOTB Topics I participated OOTB Right rail OOTB Global Status Page Banner Show any currently reported issues/outages relevant to the solution. Custom Access Signposting Customization that displays a fixed indicator (we call it a signpost) highlighting the access level of content on the current page being viewed. Custom Sign-In Page Customized to allow SSO and non-SSO login/registration options. Custom Idea Exchange OOTB Profile Hovercard Hovercard that shows when hovering the mouse over the username. Custom, via PS engagement Group Hubs Group Hubs are our next generation to Groups OOTB Contest OOTB * Custom, via PS: These items have been done by our professional services team on a number of occasions. ** Custom development: These were built specifically for the Khoros Community. We are currentlyassessing how to makethese items morewildly available.9likes13CommentsGuide to Atlas Ranks
Welcome to Atlas, your home for learning how to build the best customer experience possible. As a member of our community, you’ll be able to join discussions, ask questions, search for answers, and learn from resources - all of which will help you maximize your knowledge of the Khoros platform While you use the site, you may receive notifications about your Atlas rank increasing. This page describes what ranks are, how they tie into your community contributions, and where to view your rank progress. What are ranks? How do I increase my rank? How can I view my rank and badge progress? Frequently Asked Questions Bonus: How do I implement ranks in my own community? What are Atlas ranks? Your Atlas rank helps you understand how helpful your community contributions are relative to others Each rank on Atlas appears next to a user’s name and signifies their contributions to the community You can view these on a user’s profile page (including your own), as well as next to their name in any of their community contributions - like posts, replies, blogs, and so on Passive Ranks These ranks are available to members who participate passively via giving kudos or adding tags to content Member New members who have not yet made any contributions Visitor Users who have engaged at least once with posts via kudos or adding tags Watcher Users who have engaged a few times with posts via kudos or adding tags Observer Users who have engaged several times with posts via kudos or adding tags Learner Users who have engaged many times with posts via kudos or adding tags Surveyor Users who have engaged a whole lot with posts via kudos or adding tags Active Ranks These ranks are reserved for users who have posted helpful contributions, organized from least to greatest Beginner Tier Users who have created a post or reply at least once on Atlas Ranks: Contributor Strategist Tier Fairly knowledgeable and helpful, they have made many community contributions Ranks: Helper > Adept > Guide > Ace > Mentor > Expert (highest) Consultant Tier Known names on Atlas, they have a long history of helping out different users Ranks: Advisor > Maven > Leader > Genius (highest) Luminary Tier The most well-known and long-standing members, with numerous invaluable community contributions - other members aspire to be more like them Ranks: Director > Champion > Executive > Boss (highest) How do I increase my rank? Simply put, your rank increases as you help others. This can be achieved in two ways: 1) You contribute helpful content to the platform - for example: If you have a question for the community, you create a post asking for help or ideas Alternatively, if another user asks a question and you reply with an insightful answer If you respond to a user troubleshooting a problem, and your answer is marked as a Solution 2) You recognize the contributions others have made - for example: When you ask for help troubleshooting, you mark other posts as Solutions When you give other helpful posts Kudos, or when others give your post Kudos Along with Titans, higher rank Atlas users may also earn the ability to create rich content on Atlas, for example: After solving a tough issue in your work, you write a blog showcasing how you solved it You create a rich community resource in the form of a knowledge base article How can I view my rank and badge progress? To view how you’re progressing on your ranks and badges, visit your Atlas profile page To get there, click on your profile image, which is visible at the top right of the navigation bar on any page of the community Beneath your user name, you’ll see your current rank, as well as any contributions you’ve made You can also view the most recent badges you’ve earned on the right side of your profile Clicking “View all” will show you all of your earned badges Frequently Asked Questions How can I increase my rank more quickly? Many different activities increase your rank However, activities that are more difficult to achieve, like earning an Accepted Solution from another user, or creating rich media (at higher ranks) like blogs or knowledge bases, award greater progress than activities which are easier, like giving a post a Kudo Does my rank go down if I don’t contribute regularly? No, all of your contributions over time will add to your rank. As long as you have a currently active account (i.e. the account has not been deactivated) and continue to make contributions, you will continue to accumulate progress toward your next rank. I’ve posted a lot lately, so why haven’t I ranked up? Ranking up is easy at first, but higher ranks require an increasing number of contributions Remember: just because you haven’t ranked up lately, doesn’t mean you won’t soon! Additionally, ranks involves a mix of contributing to the community, and acknowledging others If you’ve gone a long time without ranking up in spite of creating lots of content, you may want to spend more time letting others know you appreciate their content via giving helpful posts kudos, or by marking helpful replies as Solutions Similarly, if you’ve spent a lot of time letting others know you appreciate their content, you may want to contribute some of your own by asking good questions of others members in a forum post, or creating other types of helpful content like blog posts Bonus: How do I implement ranks in my own community? You may want to get started by learning about ranks We also recommend learning about badges, and the difference between these and ranks in the Community product Finally, we recommend reviewing our previous rank update blog to understand how we went about updating Atlas ranks, as it may give you ideas that could help as you build or rebuild your own For further guidance on badges and ranks, as well as community gamification systems, we recommend signing up for one of our Product Coaching sessions3likes0CommentsKhoros Community Guidelines
Welcome to the Khoros Community! The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Please remember that you may not share your registered account with any other individual, entity, or organization. Enterprise communities are created by business organizations for their customers, partners or other enthusiasts. While our community is aimed at Khoros customers and users, we welcome everyone with an interest in enterprise communities, as long as you observe these community rules: 1. Be respectful. Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your tone positive and your comments constructive. 2. Be relevant. Make sure your contributions are relevant to the mission of the community, to the specific discussion style and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations are rarely relevant. If you have something you want members to join, participate in, or buy, ask us first. 3. Keep your word. Don't post anything that would violate any contractual agreements (copyright, trade secret, or otherwise) or nondisclosure agreements to which you are a party. 4. Protect privacy - yours and others'. Don't share anything about yourself or your organization that you would not want to see on a road-side billboard. Share your business email address if you wish, but don't post personal information-your own or anyone else's (including contact information or any). content that you receive in one-to-one communications without the author's consent. 5. Remember, this is user-generated content. You'll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet. By using these forums you agree to follow these rules as well as the full Terms of Servicefor the Khoros Community. We thank you, and your fellow community members thank you. The Khoros Logo and Khoros Employees You will notice that some community members have a Khoros logo next to their names,this means they are Khoros employees. Like you, they are members of the community around Khoros products, and we encourage them to share their knowledge and opinions here. Feedback & Ideas We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the Khoros Community by visiting our suggestions forum. We know you have tons of ideas for improving the Khoros platform, products, and services; If you are a customer or partner, be sure to visit customer ideas to submit new feature enhancements requests, or support existing ones (Idea boards for Care andCommunity). Don't forget to review our idea submission guidelines before posting! If you have questions for Khoros that cannot be discussed in the community, please contact: your CSM or Account Executive(if you are a Khoros customer) a Sales Representative by Requesting a Demo(if you're not) email us at communityhelp@khoros.com We will be happy to help! Flag inappropriate content for review If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. If you have any questions about our guidelines, terms, or policies, let us know.32likes1CommentProduct Ideas Submission Guidelines
Product feedback is always welcome, and we want to ensure that you understand how your ideas impact and are incorporated into the future of our products. Before you submit new product ideas or feedback, please review the Product Ideas Submission Guidelines.4likes5CommentsAtlas Community Help
Getting Started on the Community Register with the community Personalize your community experience Community Basics Your role on the community Finding information on the community Posting and replying on the community Subscribing to the content you’re most interested in Using images and videos Tagging content Labels Help community members find answers faster with Accepted Solutions Notifications and Private Messages About Notifications About Private Messenger Commonly Asked Questions Why can’t I access certain content or areas of the community? Where are the Khoros Developer Docs? How do I register if I’m a Khoros Marketing customer? How do I register if I’m a Khoros Care or Communities customer? How can I get Customer access to Atlas? How can I get Case Portal Access? Getting Started on the Community Welcome to the Atlas Community. We've put together this quick start guide to help you get up and running on Atlas so you can start personalizing your experience and a start participating fast. Want a quick tour of Atlas? Check out this quick tutorial: Register with the community If you are going to be a regular visitor or want to be a contributing member of the community, we highly recommend registering. Registering lets you take full advantage of the community and enables you to: Post new messages and reply to other members' posts Receive email when someone responds to a specific post or topic Exchange private messages with other members Personalize your community experience Post comments on blogs that don't allow anonymous comments Post ideas, vote on the ideas you like best, and post comments If you don't register, you can only browse, search for information, and read posts. You won't be able to give kudos, vote on ideas, interact with other community members, or set customization preferences. To register with the community: Click Register at the top of any page. Follow the prompts. Check your email for a confirmation email and click the activation link. Note: You must have cookies enabled in your browser to register and to sign in the community. Note: You must validate the email address to have their community account fully registered. Until you validate the email address via the link provided in the confirmation email, you are only partially registered. Stuck and need more help? If you have any questions about registering, signing in, or accessing content in the community, reach out to the Atlas Community team. Personalize your community experience You can personalize and customize your community experience in several ways. Most community members: Change their community avatar Add a signature for their posts Set common viewing preferences Change your community avatar Changing your avatar is an easy way to personalize your community identity. You can change your avatar as often as you like. Your current avatar appears at the top of the Avatar page. To change your avatar: Go to My Settings > Avatars. Choose a new avatar in one of these ways: Choose an avatar from the Community collection. (Choose an avatar collection and click the avatar your want.) Use an image from your Image Gallery. (Click From Image Gallery and click the image you want.) You can only use this option if you have uploaded images that have been approved. If you have been granted permission, use an image from the web. Click From the Web and enter the URL for the image. Then, click Set Avatar. Add a signature for your posts Your signature is text that appears at the bottom of all your posts. To create your personal signature: Go to My Settings > Personal Profile > Personal Information. Enter your signature text in the Signature box. Some communities let you use HTML in your signature. Check with a community moderator if you have questions. Click Save. Set your viewing preferences You can control a number of different display preferences, including your time zone, preferred display language, the format of your post display, date format, and many others. To set your viewing preferences: Go to My Settings > Preferences. Click through the various preference tabs and make the changes you want. Click Save on each tab where you make changes. Learn more about all the personal settings you can manage. Community Basics Here's what you need to know to get the most our of our community. Your role on the community A community is a place to search for information, read and post about topics of interest, and learn from each other. Depending on how the community is set up, you'll find: Forums where you can post questions and answers Blogs where you can read and comment on articles Idea exchanges where you can suggest ways to improve products and vote for ideas that other community members have posted Community-hosted events and lots more Guests (unregistered users) can browse or search the community for information. Members (registered users) can post messages or comments, track discussions, and get email notifications on posting activity and other community actions. You are essential to keeping the community vibrant, even if all you ever do is read messages or articles that someone else has posted. We encourage you to visit often and participate. Ask your toughest questions. Chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights. You might just have the answer someone else needs. Remember to thank community members who have helped you. Show your appreciation by giving kudos to helpful posts, accepting a solution that answers your question, or posting thank-you replies. We want the community to be appropriate, friendly, informative, and fun for everyone. Be sure to read the Community Terms of Service and the community's Rules and Guidelines so that you know what to expect and what is expected of you when you're here. Finding information on the community All communities are organized a bit differently, depending on the goals of that community and the content available. In addition to casual browsing of the community structure, you can always use search to find what you’re looking for. You can search for content, people, and places. Additionally, the community provides a lot of tools to make searching easier. Start your search by typing in the Search box. As you type you might see some search results suggestions. In the above example, the first results are Places in the community where your subject is covered, followed by a list of matching search results. Results might include a mix of posts/questions with Accepted Solutions (indicated with the green checkmark) and articles that include text matches for your query. If none of the auto-suggestions look like what you need, run your search. Results are displayed on the Search results page: You can narrow and refine your search in a few ways. First, you can “scope” your search to return a specific type of information (messages or people) or to a specific community area (entire community or a specific board). More filtering options are on the full search page: Finally, you can further refine your search using Advanced filters. Just click the Advanced button. Posting and replying on the community Posting on the community is easy. Just go to any board (forum, blog, TKB, Idea Exchange) you have permission to see and post in and click the Create option. Or, if you are replying to another person’s post or comment, click Reply. Type your text in the message editor and click Publish / Post. When typing, you can even mention other community members if the community’s @mention feature is enabled. Just type “@” followed by the member’s user name. A pop-up menu appears as you type. Depending on how members have set up their notifications, they might be notified immediately, and you might get your answer super fast. Subscribing to the content you’re most interested in Never miss an update on the topics or the content that matters to you most. Use subscriptions and have the community notify you when someone posts to a board or replies to your question. You can subscribe to forums, blogs, an idea exchange, or any other location in the community. You can even subscribe to a specific post or a label applied to a post. Note: When you subscribe to a board or label, you will be notified by email when a new post is created in that board or with the label. To subscribe a piece of content: Go to the item you want to subscribe to. To subscribe to a location, click (Location) Options > Subscribe. To subscribe to a specific post, go to the post and click (Post) Options > Subscribe. To subscribe to a label: From a particular post with a label, click on the label to filter by that label. Click Subscribe. Note: One thing to know about labels is that they are applied at node level. Thus, predefined labels and subscriptions to labels exist only at the node at which they are applied. For example, if you subscribe to a label named “contest” in board 1, it doesn’t automatically subscribe you to an identically named label in board 2. You must subscribe twice, once for each board. To view and manage your subscriptions: Go to My Settings > Subscriptions & Notifications. Click My Subscriptions to see a list of the items you've subscribed to. You can click a subscription to go to the item. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions. Using images and videos All community members who have permission to upload images and videos to the community have an image and video gallery which houses all the images and videos they have added directly to post or uploaded to their image/video library. You can view your own gallery as well as the galleries of other community members. When you look at another member’s gallery, you see only the approved images that the member has chosen to share To view your image or video gallery: Go to your profile page. A preview of your image and video gallery appears on the right. Click View Image Gallery or View Image Gallery. To view another member’s image or video gallery: Click the community member's user name to go to that member’s profile page. A preview of that user's shared images and videos appears on the right. Click View Image Gallery or View Video Gallery. Normally, members add images and videos while they author their content. However, you can opt to upload images and videos to your gallery beforehand and then add them later. There are size limitations, of course, and a community moderator must approve your image/video before it appears in your gallery or you can insert it in a post. To upload an image or video to your gallery: Go to your profile page. Click View Image Gallery or View Video Gallery. Click Browse and select an image/video file to be uploaded. Type a title for the image/video. Click Hide in Gallery (Private) to make this image/video private. Private images/videos never appear when other community members view your gallery. They only appear if you later insert the image/video in a post. Click Save to Gallery. Tagging content A tag is a single keyword or phrase that describes the topic, theme, or subject of a post. You can add as many tags as you want and so can other community members. For example, in a post about a computer mouse, you might add these tags: mouse, USB mouse, optical mouse, wireless, DPI. Tip: Be sure to use commas between tags. Tagging is a way to help other users discover content.. It's also a way to organize content in the community that you think is related. When you apply tags to a post, you add to the value by providing another way for people to find it. Some users will tag posts for their own convenience in finding them later. Other users categorize content for the benefit of the community. Members who tag lots of posts gain status by appearing on Tag Leaderboards. Note: Community also included labels, which are similar to tags, but are defined by the Community Admin, and can be applied only if you have specific permissions. To add a tag: Go to an interesting post or comment. Click in the Add field and type your tags (separated by commas). Click Add Tag. You can find messages you've tagged by visiting your profile and clicking the tag. Labels Labels are used within a community to help categorize articles in a variety of discussion styles; forums, blogs, Q&A, ideas, TKBs. Labels enable you to categorize the content you write based on the themes or content in the article. Unlike tags, labels are created by the Community Admin and typically controlled for consistency and need. Authors must choose/apply labels from a predefined list for the node in which the article appears. Tags are more freeform and can be created by authors. To add a label: Go to the post you authored. Open the post to edit it. In the Labels field, start typing the label or choose one from the list. If you add multiple labels, you must separate them with commas. Help community members find answers faster with Accepted Solutions An Accepted Solution is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer. For example, here’s a question from Toby, which has been marked with an Accepted Solution from JasonHill. An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions. You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution. To mark a message as a solution, click Accept as Solution on the reply. If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.> To revoke an accepted solution, click Options > Not the Solution. You can choose another solution or leave the question unsolved. Notifications and Private Messages About Notifications Your Notification Feed uses in-community alerts to inform signed-in members about new activity on their content or on their profile. Your Notification Feed increments with each new, unread notification. In this example, the member has 5 unread notifications and no unread messages. The notification counter continues to increment until the member clicks it and views the Notification Feed. Your feed might include these notifications: Receiving kudos on posts Getting their posts accepted as solutions Getting @mentioned in a thread Rank achievements Badge achievements Replies to a message a member started Replies to a message a member subscribes to New topics in a board a member is subscribed to About Private Messenger Private Messenger enables you to send private messages to other community members. Private Messenger has two big advantages over email: You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.) You can read and send private messages without leaving the community, making it easy to have a quick conversation with another community member. To use Private Messenger, you must be registered and signed in. Also, for increased security, you can require all members to agree to a Terms of Use document and opt in to use the private messaging feature. Note: Members who do not accept the terms of use and choose not to opt in to use private messenger are not able to send messages to or receive messages from other members, nor will they be notified via private message of any community activity, such as rank changes, group invites, mod status, etc.). Members still receive these notifications via email, based on their notification settings. The Private Message indicator is at the top of the page. When you have new messages, you'll see the number of unread messages displayed. Private messages are presented in a “threaded” view and a streamlined inbox experience: Your 1-to-1 private message conversations display as threaded: To send a private message: Sign in to the community. Click the message count or envelope icon to go to your Private Messages inbox. Click Compose New Message. Enter the recipient's name in the Send to area. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank. Enter the subject for the message in the Message Subject area. Type the reply in the Message Body editor. Click Send Message. You can look for the messages you've sent in the Sent Messages tab. Commonly Asked Questions Why can’t I access certain content or areas of the community? Some content and areas of the community require you to have specific roles or permissions. So, from time to time, you might come across a link to content or an area you don’t have access to. If you believe that you should be able to access the content or area, email us. Where are the Khoros Developer Docs? Khoros Developer Documentation is hosted at https://developer.khoros.com/. How do I register if I’m a Khoros Marketing customer? The Marketing Customers button on the sign-in page enables Khoros Marketing users (formally Spredfast) to sign or register into Atlas via Signal Sign On (SSO). If you use Khoros Marketing and another Khoros product, we recommend you sign in using Marketing SSO. For more FAQs about Marketing SSO, visit Atlas Single Sign-On (SSO) & Registration for Marketing Customers. How do I register if I’m a Khoros Care or Communities customer? Visit the sign-in page and click the blue All Other Users button in the middle of the page to open the Sign In/Register options. Click Register Now, fill out the fields, and submit the form. After you register, you must verify your email. Check your inbox and look for an email from the Atlas Community (Atlas-Notifications@us.khoros-mail.com). Click the link to verify your email. If you don’t see the email from the Atlas Community after a few minutes, check your spam and promotional folders. If you still don't see the email, contact us. To learn more about Atlas registration, visitHow to Register for AtlasHow to Register for Atlas. How can I get Customer access to Atlas? To request additional access to Atlas, Care and Community customers/partners can email communityhelp@khoros.com. Be sure to include your name, company, and company email. Without customer/partner access, you’re missing out on exclusive forums, customer ideas, the support forum, knowledge base articles, and much more. You can also use Maia to request customer access. Just open Maia (chat icon in lower-right corner of Atlas page) and type "Customer access to Atlas" to get started. On March 17, 2020, we implemented single sign-on (SSO) for Marketing customers so no additional steps are necessary. For more FAQs about Marketing SSO, visit Atlas Single Sign-On (SSO) & Registration for Marketing Customers. How can I get Case Portal Access? To get Case Portal access, email Support and include this information: Full Name Email Address Atlas Username Company0likes0CommentsBeginner’s Guide to Atlas
Welcome to Atlas! Here you’ll find a few helpful tips for how to make the most of the platform, from guides to Khoros products and the latest on product improvements, to getting help from users - many of whom have done amazing things with our platform. Quick Start Guide Get registered Find answers Ask others for help or advice Mark posts as solutions (and give kudos) Video Guides FAQs Access What areas of Atlas do all registered users have access to? What areas of Atlas do customers and partners have access to? How do I request elevated access to different areas of Atlas? Support How can I get help with technical aspects of a Khoros product? I’m having issues logging into Atlas - who should I ask for help? Training Where can I find training materials for Khoros products? How can I get one-on-one coaching for products? Contributing How can I help the community? What is the Titans program? Questions? Where should I post if I have questions? I’m stuck and I could use an assist. Helpful Resources Release Notes & Announcements Communities Care Marketing Tips & Ideas Khoros Insights Other Additional Info Quick Start Guide 1) Get registered On the Atlas homepage, you can access Maia by clicking the chat bubble at the lower right, then type "Register for Atlas." (Customers only) This will also give you access to the case portal and other helpful areas. 2) Find answers Use the search bar at the top of Atlas to find answers to common Khoros product questions. You can also find some helpful resources in the Khoros Insights blog under the Atlas Hub tab. 3) Ask others for help or advice (Customers only) Can’t find what you’re looking for? Visit any of the Discussions areas under the Products tabs in the top nav bar and click Create New Post to get some help. Be sure to briefly review the Community Guidelines before posting. 4) Mark posts as solutions (and give kudos) (Customers only) Don’t forget to use the thumbs-up button on helpful posts! If any solution was especially helpful, be sure to choose Accept As Solution at the bottom of the user’s reply. That’s it! If you can, be sure to pay it forward by subscribing to boards where your knowledge might help others, so you can get e-mails to help you chime in on questions from other community members. 5) Video Guides Prefer to learn the platform through easily digestible video guides instead? Navigation, search, and choosing discussion styles Updating your profile, notifications and subscriptions Posting and engaging FAQs Access What areas of Atlas do all registered users have access to? Without customer/partner access, you can view product discussions and release notes for our products, as well as join webinars, and learn about our programs. What areas of Atlas do customers and partners have access to? Customers and partners get exclusive access to help and advice from the smartest pros in customer experience, including Khoros experts and other helpful customers. How do I request elevated access to different areas of Atlas? The fastest way to get elevated access is to use our chatbot Maia (click the chat bubble at the lower-right side of Atlas) and speak to one of our chat agents. Alternatively, you can email communityhelp@khoros.comto request additional access. Support How can I get help with technical aspects of a Khoros product? For help configuring technical aspects of the Khoros platform, or troubleshooting technical issues, please visit our Support Center. I’m having issues logging into Atlas - who should I ask for help? Use Maia (the chat icon at the lower right of the Atlas homepage) to get in touch with a chat agent who can help you restore your access to the platform. Training Where can I find training materials for Khoros products? Atlas has a plethora of helpful guides for customers to make the most of our products. To view video guides Check out the Khoros Campus area of Atlas (Customers only) Please request access fromcommunityhelp@khoros.com To view written materials Check the Products tab at the top, then any product, to view Learning resources. How can I get one-on-one coaching for products? Product coaching is a great way to get one-on-one time with one of our helpful products experts. Learn about the benefits here. Contributing How can I help the community? We’re so glad you want to share your knowledge to benefit others! The best way to contribute is by subscribing to boards where your expertise could help. Visit the relevant board, then click Subscribe at the top right of the news feed. You’ll be sent an occasional email letting you know when someone needs help. Jump in, share your knowledge, then bask in the kudos and Accepted Solutions! What is the Titans program? Titans are the best and brightest of our customer experience professionals. You can learn more about the Titans program on this helpful page. Questions Where should I post if I have questions? If you’ve already tried searching in the bar at the top and still can’t find an answer to your question, try navigating to please create a post in one of the Discussions areas. You can find this in the top bar by navigating to Products (or the Developers tab), then choosing the relevant product’s Discussions board. I’m stuck and I could use an assist Reach out to us at communityhelp@khoros.com.We’ll be happy to assist! 🙂
About About Atlas
Learn more about the Atlas community with helpful resources and guidelines23 Articles