Uploading Avatars Not Working?

Uploading Avatars Not Working?

Hi all,

 

Upload of a new avatar doesn't seem to be working for me in the Lithium Community - I get an empty/blank overlay popup when I select the option form my profile settings, but no ability to actually follow through.

 

Something I'm missing, or is something up?

 

Thnaks!

 

ScottyJ

12 Comments
Khoros Guru
Hi deturrbulence,

Thank you for the heads up, and sorry about the trouble. This is a known issue already and we're currently working on it.
Esteemed Contributor
That's awesome. Any sense of ETA, or perhaps manual workaround? Particularly with the buildup to LiNC, I want to make sure my online identity is ship shape 🙂 Overdue though that is.

Thanks for the quick response!

ScottyJ
Honored Contributor

 

I want to make sure my online identity is ship shape 🙂 Overdue though that is.

Thanks for the quick response!

ScottyJ



But scotty, the Sfinx suits you, mysterious, handsome and powerful..

Esteemed Contributor
Aw shucks. You're killing me, @Wendy_S 🙂
Khoros Guru

You can try this work around for the time being:

 

Go to your user profile and click on your uploaded images (on the side bar), from there, you can add an image. After you do that, you can go to the avatar portion of your settings and add your avatar through your own gallery.

 

If you need any further clarification, feel free to reach out and let me know. Again, sorry for the inconvenience.

Esteemed Contributor

Excellent! That clearly worked. Thanks so much, @KennethS

 

ScottyJ

Occasional Commentator
Will try it to... Cause it happens to me also
New Commentator

Hi Everybody,

I just now created my account.  When I clicked into my profile I was looking for the My Pics button on the avatar tab but its actually to the right in the lower corner.  Hope that helps somebody else!

Scott

Retired Community Manager

Hi everyone, we  deployed a fix yesterday for this issue. Let me know if any of you are still having trouble uploading avatars.

 

Cheers,

Occasional Commentator

Happy to Smiley Wink