Aurora: Set Case Portal permissions

You can set Case Portal-specific permissions to control who can create, read, reply to, or close their own support cases in the community. These permissions can be set only at the community level.

Case Portal permissions include:

To modify a Case Portal permission:

1. Sign in to the community as an Admin.
2. Open the Account menu and click Settings.
3. Go to Users > Roles and Permissions.
4. In the Community Permission Defaults, click Edit.
5. In the Case Portal section, set the Read and reply to own support cases permission to Grant.
   

Grant Case Portal permissions to a role

1. Sign in to the community as an Admin.
2. Open the Account menu and click Settings.
3. Go to Users > Roles and Permissions.
4. Click Edit next to the role you want to assign the permission.
   
5. Scroll down to the Case Portal section and set the permissions.