Today, we’re thrilled to announce 3 new capabilities within Khoros Care; Email channel support, Suggested Responses for agents, and Intent Detection for tags.
By adding support for the most widely used digital channel, and two AI-powered agent tools, we’re making it easier for brands to deliver consistent, high quality service on every channel — leveraging new AI and the same workflows and efficiencies that chat and messaging agents love.
Reach out to your Khoros rep for a demo of these new features and to learn how to get started.
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