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ICYMI: A Lithium Reach & Response Download (September 2016)

Khoros Alumni (Retired)

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 We’re off and running with all things Lithium Reach and Response and are so excited to continue to enhance our products and offer the best resources. We do this to help you provide the best possible social experience for your customers.


In fact, in just one month, we’ve put together a treasure trove of resources to help you get the most out of your Lithium Reach and Response solution – everything from a new Reach Product Tour, eBooks and webinars to help you maximize your investment.

Check out the latest and as always please let us know how else we can help you achieve a stellar social customer experience.



  • Our first new eBook, Data is the Secret Ingredient for Social Media Success, will help you use data to succeed and prove the impact of your social marketing efforts. Download our eBook here.
  • The next eBook will help you understand the value of using data for Twitter customer service to make customers happier, agents more productive, and your business more successful.  Read the Insider’s Guide to Measuring Twitter Customer Service Success here.


Success Story

  • Post Office UK is able to achieve – and prove – social marketing ROI with Lithium Reach. In fact, Lithium Reach has helped them reduce go-to-market time from 45 minutes to a mere 20 minutes. Read more about the success story here.


Product News

  • Twitter news: Lithium Reach and Response provide full support for Twitter’s newly expanded Tweet lengths. Plus, Lithium supports Twitter’s ability to move public conversations to private through Direct Message as well as support for Twitter’s new Customer Feedback feature that allows brands to collect NPS and CSAT data. Full press release can be found here.
  • Instagram news: We’re excited to announce that we are now part of the Instagram Partner Program. We also recently shared Instagram support for Lithium Reach is GA, and users can report on engagement metrics in the Shared Dashboard, Monitor Wall and using exportable reports. Check out the product details here.
  • To dive even deeper, be sure to read our Release Notes here.


Lithium Reach Tour

  • By now, you’ve probably heard a lot about our newest product – Lithium Reach for social media marketers - but now you can see it in action for yourself. Check out our new Product Tour here.


Lithium Reach & Response Datasheet

  • We now have an easy read on the benefits of Lithium Reach & Response. If any one ever asks you ‘what’s Lithium Reach and Response?’. You can now send this easy-to-read document. Available here.


Upcoming Events

  • Whiskey Business: A Taste of Social with Nate Elliott. If you’re in Austin on Oct 26, you will not want to miss this ‘spirited’ discussion on all things social. Register here
  • We’ll also be at Digital Marketing World Forum in New York on October 18-19 Booth #14.
  • Last but not least, be sure to catch our webinar on Oct 20: Boom or Bust- 5 Social Media Trends Brands Must Invest to hear what’s hot and what’s not in social. Reserve your spot here!