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ICYMI: A Lithium Reach & Response Download

Khoros Alumni (Retired)



Can you believe it - it’s our last R&R blog recap of 2016! And what a great year for Lithium Reach and Response it has been! In 2016, we launched Lithium Reach with a bang – we now have customers all around the world leveraging our social publishing platform. Lithium Response has continued to evolve with new analytics, network enhancements and much more. And we continue to give you the best resources – like industry research, eBooks, and checklists - to help you do your job better.


So, in case you missed it (ICYMI), below is a recap of all the Lithium Reach & Response activity you need to know about in the last month.


Have a comment? Drop us a note below and we’ll get back to you.


As always, thanks for your partnership and here’s to a great 2017!


Lithium Reach & Response Download



  • Social tip sheets, industry statistics, prizes and a daily $200 (USD) gift card sweepstakes – that’s #12DaysofSocialCheer. Have you checked it out yet? Don’t miss out, visit: because, for 12 days, visitors will have the chance to unlock daily gifts and enter a sweepstakes by sharing #12DaysofSocialCheer on Twitter.


#Basic Holiday Guide for Social Media

  • The holidays can be overwhelming - especially for social marketers. How will you execute your social holiday campaign? How will you find relevant content to post? Or how do you even get started? No need to worry – we put together 7 simple steps to help you make the most of your social media efforts over the holidays. Read our #Basic Holiday Guide for Social Media here to get you started.


Product News

  • Lithium already gives you an easy and effective way to measure both CSAT and NPS across Twitter and your online communities. Now you can share those stats on dashboards with our latest feature updates to Lithium Response. Read all about it here.
  • Plus, we’re making it easier to manage agent efficiency with access to agent data on mobile and agent log in/log out data. Read Lithium Response: New Agent Performance Metrics Now Available to find out more.


Tips and Tricks

  • How do you find the best social technology for you? We’ve gathered critical feature lists to help you explore what your current or future technology vendor should do for you:
    • The Social Customer Engagement Checklist –download
    • The Social Media Management Checklist –download
  • What does ‘A Day in the Life of a Social Media Manager’ really look like? We asked our very own – Janice Kim (@JaniceK). Read her Q&A here.
  • Are you a Social Hero or Zero? Take our quiz here to find out what your social strategy says about you.


Lithium POV

  • Find out ‘Why It’s Time to Tear Down the Wall Between Marketing and Care’ via our Q&A blog with Dave Evans here.


2016 Customer Success eBook

  • In this year’s edition of our Customer Success stories, we’re featuring 13 amazing brands who are driving exceptional results in social marketing, community, and social customer service. They’re taking social to the next level, streamlining marketing and customer service, and truly delivering on real business results. Are you ready to up-level your social customer experience strategy? Get the eBook here.