ICYMI: Lithium Reach & Response Download (Aug 2016)

Khoros Alumni (Retired)

Summer came and went so fast this year – especially for the Lithium Reach and Response teams. Between a new product launch and a new name, this Summer was action-packed for everyone involved- including our engineers, product teams and – most importantly – our customers.


We have not slowed down one bit so in case you missed (ICYM) all the latest and greatest updates, we’ve put together a quick and easy refresher.


Check it out. And, as always, ping us in the comments or reach out to your customer success advocate for more information or details.


A Social Proclamation

  • It's been over a decade now, and we still haven't reached the “tomorrow” that social promised. Let’s make a commitment–or should we say, let’s recommit, to using social for all the power that it offers. Find how by reading the Lithium Manifesto for Social Media Marketing here.


Customer Success Story: Alteryx

  • Read our guest blog by Brian Oblinger and watch his video interview to find out how Alteryx scales social and content marketing with Lithium Reach. Access the full Alteryx Success Story here.


Product News:

  • Scheduling & Analytics Features: Lithium Reach now incorporates native Facebook, Twitter, and Instagram posts into the scheduling and analytics functions. What does this mean? You can not only view posts scheduled through Reach in the calendar and analytics, but you can pull in all other social posts by your company. Read more here.
  • Facebook Ratings & Reviews: With the July release, Lithium Response now supports Facebook Ratings & Reviews, assuring that your Facebook Reviews are given the same attention as any other post on Facebook. Agents can now view and respond to any reviews and comments made on this tab just like any other author comment on your timeline. Read more here.


Forrester Analyst Report: Unraveling The Social Technology Web

  • With so many social tools and technology suites with varying degrees of functionality on the market today, how do you choose the one that is right for you and your needs? Read this complimentary report to help you choose the best social technology suite for your brand. Download the report here.


Tips and Tricks:

  • Check out the latest Q&A with Dave Evans: Don't Miss the Boat: Practice Social with Care. In the article, Dave dives into how customer expectations have changed both online and offline as businesses compete on CX to differentiate themselves. Find the full post here.


New Social Strategy Board:

  • Have you visited our Lithium Reach and Response Board yet? It’s the one-stop shop to discuss your social marketing and care strategies with your peers and Lithium team. Access it here and join the conversation today.