We are excited to announce that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. This move to the new Khoros branding will modernize the look and feel, and improves some accessibility issues.
The only changes to the layout of the user interface will be on the login/password reset pages (for customers that DO NOT have SSO configured). Other changes--primarily font sizes and color adjustments--will enhance the user interface, but will absolutely not change the layout, nor disrupt agent workflows.
If you have feedback on these changes, we would love to hear it. This is a change that will be enabled for all customers by Khoros, and individual customers will not have a choice on when/if to enable it. It will be turned on automatically when the cut over date is determined.
While our agents love our UI, we have gotten feedback from our customers that it looks outdated.
We have a number of Accessibility improvements that require some internal changes including larger font sizes and AA compliant contrast for low vision.
As a company, we need to rebrand the interface from Lithium to Khoros.
The login screen will be changing to a Khoros branded login screen with a different layout for those customers that do NOT have Single Sign On configured.