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LSMM: Social Response for Agents, Now Updated & Revised

Lithium Alumni (Retired)

Lithium Training Services is pleased to announce the immediate availability on Lithium Campus, https://campus.lithium.com, of a revised and refreshed version of its online course LSMM: Social Response for Agents. Intended for anyone who works with the Social Response software such as Agents, Administrators, and Supervisors, this 53-minute course introduces learners to the core concepts of:

  • managing the Available Queue
  • researching past and present conversations with an author
  • interacting with customers on Twitter, Facebook, and Lithium Communities
  • merging and splitting conversations
  • assigning and escalating conversation to other teams and users
  • using the KB and Templates to quickly and thoroughly respond to customer requests
  • and best practices to help provide the best experience for your customers

Additionally, as part of another new Lithium Training feature, at the end of the course, we recommend role-appropriate next steps and courses that will help students learn more about Lithium products and best practices.

 

For questions about this course or any of the online or in-person course offerings, please contact education@lithium.com.