Raising the Bar for Customer Service

Lithium Alumni (Retired)



Customer service has a new standard. This is not new news to us.


Beyond just being aware of your customer interactions with your brand, you must be adept on building true relationships, and at scale. Customers are everywhere and have their channels of choice. So, a brand’s preferred channels must align with their customers’ preferred channels. 


This is where social media tools become a necessity. Delivering a reputable level of service is a top priority in today’s day and age as we see the power of the digital customer grow. A customer experience report by Harris Interactive revealed that “82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience."1


Refuse to fall under this statistic.


Take a look at our quick how-to-guide: “How Social Media Monitoring Tools Can Help with Customer Service”



True, you gotta fish where the fish are!!! 


Love this blog and the linked article. As a Social Media advisor, there is no better feeling than when you swoop in to save a customers day & they never even got in touch with you, you just knew they were in trouble, swooped in and fixed it! Definitely leaves a great lasting impression with the customer too! 🙂

Lithium Alumni (Retired)

 Perfectly said, @levyowsa. Glad you found this content to resonate with the work you do!