While many users love the Care user experience (UX), we have gotten feedback that the interface (UI) looks a bit outdated.
We want to improve accessibility, which requires some changes like larger font sizes and AA compliant contrast for low vision.
We need to rebrand the UI from Lithium to Khoros.
What to expect
With this updated Care UI, you'll notice that the platform feels more modern, more accessible, and more aligned with our new Khoros branding. However, the changes are light, visual enhancements (details below), and will absolutely not change the UX layout or disrupt agent workflows.
Slightly larger font sizes and more legible text, following AA standards
Better contrast with at least a 4.5:1 contrast ratio for text
Better accessibility, improving our overall WCAG2.0 compliance, which helps reduce eye strain for users in the platform all day
Style changes that match our Khoros brand look and feel
The navigation bar at the top will change to a darker color and display the Khoros logo
Key Takeaways The Care UI update does not change the orientation of buttons, layouts, functionality, and most importantly, efficiency (full screen preview here). Agents will simply enjoy a more modern and accessible UI, with all buttons and UI elements in the same location.
There is no change to the login URLs on either .response or .app: