In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. Your agents will see the updated UI when they log in ...
Updated 7 months ago
Version 4.0
Blog Post
carlos_rosa sandy56006 Cpantelis matt1088 Riddle_Decipher Thank you very much for your feedback on the UI, we do appreciate it.
Many of the changes were driven by accessibility reasons based on the research that our UX team did, including decisions around font size and using dark characters on light background.
Having said that, we are already looking into improvements based on your and other customers' feedback. Some of the items we are evaluating include:
- Better visual distinction between author messages and brand responses
- Adjusting text color for some of the main text elements to make it more readable (while still maintaining the contrast requirements)
- Modify use of the cool-toned grey to help remove the blue light component to reduce eye strain
- Identify opportunities to minimize white background where possible (again, while maintaining accessibility standards) to reduce the overall "brightness" (note that the old UI also had white background for the conversation view which made up for large portion of the screen)
We understand that this is a significant UX change, and are committed to iterate on the styling to help make the transition easier. As we make progress or have updates, we will post them here as well as communicate via usual means through your CS team.
P.S. Riddle_Decipher your issue with the "save" button for community posts is a bug - please file a support ticket so we can investigate and fix the issue.