Webinar: Creating Digital-First Customer Engagement in the “Next Normal”, featuring British Gas

Khoros Alumni (Retired)



In today’s world, digital-first customer engagement is no longer an option — it’s a must. 

In this 45-minute webinar hosted by Engage Business Media, we’ll hear:

  • How customer needs and expectations are changing. As we adapt to our evolving environments, the customer they knew at the beginning of 2020 is likely not the same today.
  • What are the challenges and opportunities that brands face? When delivering world-class digital customer experiences, what can we learn from the “new normal” and how can this drive our current and future strategies through lockdown and beyond
  • Why brands need to identify where their customers already are Listen, engage, and join your customers on the  digital channels of their choice


  • Darren Diprose, Head of Mobile, Digital Conversations & Chatbot, Centrica British Gas
  • Steve Hurst, Editorial Director, Engage Business Media
  • Tom Bailey, Vice President Sales, Khoros

Watch on demand