In today’s world, digital-first customer engagement is no longer an option — it’s a must.
In this 45-minute webinar hosted by Engage Business Media, we’ll hear:
How customer needs and expectations are changing. As we adapt to our evolving environments, the customer they knew at the beginning of 2020 is likely not the same today.
What are the challenges and opportunities that brands face? When delivering world-class digital customer experiences, what can we learn from the “new normal” and how can this drive our current and future strategies through lockdown and beyond
Why brands need to identify where their customers already are Listen, engage, and join your customers on the digital channels of their choice
Darren Diprose, Head of Mobile, Digital Conversations & Chatbot, Centrica British Gas
Steve Hurst, Editorial Director, Engage Business Media