Khoros Community contracts offer a set of subscriptions to the customers. These subscriptions also include two metrics: Billable Application Calls (BAC) and Annual Total Visits (ATV). In the past, Community packages came with a different set of metrics - Page Views, Human Page Views, and Server Requests.
The above five metrics are collectively referred to as Billing Metrics.
Billing Metrics in Community Analytics will help customers track some of the key performance indicators in their community and be able to predict how their contract with Khoros can change or grow in the future. The information provided includes a graphical representation of the metrics’ usage against the contractual tiers as well as the timeline view of the usage.
The timeline view of usage of the metrics is available in four different granularities: hourly, daily, weekly, and monthly. The user can download the usage data in CSV format as well as schedule a report to be delivered by email.
Are the usage % updated in real-time?
Not completely; the usage % for all the Billing Metrics are computed and displayed for the last completed month. However, the actual usage data is updated daily.
Who can access Billing Metrics in Community Analytics?
No special permission is required to access Billing Metrics. Any user who could access Community Analytics would be able to access Billing Metrics as well. To access Community Analytics, a user needs to have either Administrator role or Analytics role assigned.
Billing Metrics was made available for General Adoption as part of the 21.1 Community release. The activation of the feature was done based on customer requests. We are working with the Customer Success Managers (CSM) to have the feature turned on for all the communities. Meanwhile, you can contact your CSMs to request for the feature activation or if you have questions about the metrics and your contract terms.
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