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Workflow Enhancements: TKBs and Blogs

Khoros Staff

We are happy to announce that Khoros Communities has launched workflow enhancements for TKB and Blog articles. The new streamlined workflow caters to the needs of enterprises to create, collaborate, review and publish articles within the community. 

The workflow consists of 3 steps - Draft, Awaiting Review & Awaiting Publication - achieved through 3 roles - Author, Editor & Publisher. The following diagram shows how the article flows through different states before it is published and the actions the respective role performs at each state: 

 

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We have introduced granular permissions to support different content roles, Author, Editor, Publisher, for create, review and publish respectively. With granular control over author, editor, and publisher permissions, you can clearly define who can perform each task in the publishing workflow. Since the capabilities are supported by different permissions, flexible workflows can achieved:

  • 3-step workflow: Assign Author, Editor and Publisher to 3 different members respectively. This will mean that Author can send the draft for review, Editor will review and send the draft for publication, Publisher will approve the article and finally publish. 
  • A self-publish workflow: Assign all the three to a single community member (Admin, SMEs or Super users) so that the member can create and directly publish. 
  • 2-step workflow: Assign Author role to one member and assign both Editor & Publisher to another so that Author will work on a draft, send it for review & the other community member can review & publish. 

Workflow comes with the following capabilities for better collaboration & tracking:

  • Co-Authors: Ability to add co-authors for an article to collaborate on the draft. Co-authors have authoring permissions for the articles they are added into. 
  • Notifications: Email Notifications to relevant community members at every stage in the Workflow. 
  • Improvised Dashboard: Improved article dashboard to track an article’s journey in the publishing workflow and make it easier to take relevant actions. 

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  • Compare two versions of an article: Compare any two versions when the article is in the workflow process or after the article is published. The differences between two versions are highlighted and displayed in an easy readable format.

Workflow enhancements are part of Blogs v3 & TKB v4. For setting up the workflow & detailed feature documentation, visit Blogs v3 and TKB v4.

In future, we are looking to provide enhancements such as changing the author of an existing article so that community admins can change ownership of the article of a different member and ghost authoring an article i.e. to publish as another community member.

Stay tuned!

1 Comment
Honored Contributor

Nice! Been looking forward to this...