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Atlas Highlights - July 2021

Content Coordinator

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Hello, to all of our Atlas members!

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show, a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement, a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life.

Tune in and subscribe to both of Khoros’ podcasts on your favorite podcast listening platform.

For more information about CX Confessions: The Customer Experience Show, visit khoros.com/podcast.

Additional information about Titans of Customer Engagement can be found on Atlas, Khoros’ online community.

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Here’s the Atlas content you do not want to miss!
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help.

Voice of the Employee: The Untapped CX Resource
Listening to your coworkers and employees may be the lifeline your customer experience program is looking for. 

Community Managers & Mental Health
Khoros Strategic Services team dive into how fostering connection and meaningful relationships can lead to improved mental health. 

Updates to LinkedIn Metrics
Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics. 

Q2 Resource Round-up Khoros Roadmap
This post outlines "now available" features mentioned for each Khoros product and helpful resources.

How We Built It: The Journey to Launch
In this Blog Series we describe the process of revamping Khoros’ user recognition program, Titans.

Calculate 'Member Spend' In Community
Although it can sometimes be arduous to prove this particular Value Story, the excitement it can ultimately generate within a brand's senior leadership team makes it worth the effort.  

 

Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help.

Advanced Care Analytics 
Save your spot July 29, 2021
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Khoros Roadmap Webinar 
Watch now

Create A Globally Consistent Brand Experience 
Watch now

Choosing Metrics for Success 
Watch now

Advanced product webinars 
Watch now

Call deflection with Apple Business Chat 
Watch now

Why CX programs struggle 
Watch now

 

Engaging Atlas Discussions
Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com and we’ll help.

Moving to Khoros: Change Management Wins: We want to know what strategy have you employed in the name of change management, or any success stories?

Let users perform moderator tasks (Category Expert?) - Insights?: Looking to reduce moderator workload with help from superusers?  

Instagram Direct Messages: This has been a hot topic and we are pleased to say the rollout is on the horizon. Find out more for Khoros Marketing or Khoros Care.

 

Top Engaged Contributors
ATTENTION: We are looking into the issue with multiple notifications and need your help! If you receive doubles of any notifications, please take a screen shot of the occurrence and send to me at cory.dewitt@khoros.com

Special thanks to the current Atlas Top Engaged Contributors: @jbidk, @MarkAtTruth , @phoneboy , @CarolineS , @elbranscomb , @SuzyVranken, @SeverineE, @DearbhaileCul, @Drew_C, and @sdhake!

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Interested in becoming a Titan of Customer Engagement?
Learn about what it takes to ascend to Titan status

5 Comments
Honored Contributor

@CoryD Only one notification this time. Will keep an eye out though.

Honored Contributor

Congratulations everyone

Khoros Staff

I love seeing a non-Titan on the top 10 list, @DearbhaileCul ! Is this a token o what's to come when the Titans are reconsidered the next time? Good luck!

 

Khoros Staff

Congratulations to @jbidk for the #1 spot and the amazing Kudos submissions!

Valued Contributor

Thank you! Nice to be on this list!