Khoros is named a Leader in the Forrester Wave™️: Social Suites, Q3 2021

Khoros Staff

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We're proud to be named a leader in social media management, and to have received the highest score in product vision and strategy.


Your feedback, collaboration, and partnership have helped us reach this milestone; we are proud to have not only a market validated strategy, but a customer-centric one. 

As great as it feels to have our platform recognized in this way, our focus is always on our customers — it’s one of the reasons the report names us a leader. 

The Khoros platform can only continue to grow and improve with feedback and ideas from the people who use our solutions every day to interact with their own customers. For that, we say a sincere thank you for all the feedback and ideas that make Khoros the best name in customer engagement.

Khoros was the top performer in eight of the 16 categories that Forrester evaluated:

  • Social customer response
  • Social organic publishing
  • Secondary social capabilities
  • Data interoperability
  • Security and privacy
  • Product vision
  • Execution roadmap
  • Onboarding and account management

We believe the breadth of categories in which our unified platform excels shows how our unified platform does more than just the core capabilities of a social media tool. Khoros isn’t simply a point solution that social media managers can use to solve specific problems; it’s a comprehensive social suite that makes teams more efficient when operating at scale, improves communication, and offers proactive, data-driven solutions.

We’ve only covered a few points from a detailed and informative report here. Read the full report today to see exactly why Forrester thought we deserved leader status.