Khoros Kudos 2020 Winners
Khoros customers are leaders and champions of progress in many different industries. Their innovative solutions, dedication to customers, and overall awesomeness make us proud to be their partners. This year, we asked them to tell us their success stories, so that we can celebrate their achievements with the Khoros Kudos Awards. We were amazed at the submissions. From Hikma Pharmaceuticals, who used Khoros Marketing to increase engagement on posts by 73%, to Intuit, who used their community to handle massive spikes in support volume during COVID-19, brands across a variety of industries impressed us with their 2020 stories. We received a total of 92 incredible submissions in 11 categories. This was a tough year in which brands had to think on their feet and continually adapt to moving goal posts. As impressed as we were with all the submissions, and as tough as the competition in each category was, we unfortunately can’t give everyone a Kudos Award. So here are the winners of the 11 categories. To each winner, and of course to each brand that submitted a nomination, congratulations on a great year — and thank you for a great year of partnership. We can’t wait to see what you do in 2021. _________________________________________________________________________________________________________________________________ All-Ways Connected — Tealium Recognizing a customer who successfully integrated Khoros to strategically align people, processes, and technology to connect with their customers in all ways. To manage company growth, Tealium onboarded Khoros and integrated their community and social media management platforms. Doing so simplified community processes for employees while enhancing communications with their customers. Tealium’s impressive results include a 55% increase in unique community visitors, 40+ badged Tealium product-certified community users, and 250+ product-certified members. Sensational work keeping up with growth while maintaining a human touch, Tealium! _________________________________________________________________________________________________________________________________ Best-in-Class: Care — Midco Recognizing a customer who has been able to utilize the Khoros Care solution most effectively to improve customer satisfaction and manage costs. Midco’s mission is to be the best communications company in the country for their customers, employees, stakeholders, and communities. With Khoros Care, they’re well on their way. Midco makes use of several Care features, including Snooze and Modern Chat, to provide an unmatched customer experience. This year they achieved a 38k year-over-year increase in digital interactions, a 49% year-over-year decrease in chat average handle time, and a 44% call deflection rate on Apple Business Chat. Way to max out the features of Khoros Care for some amazing achievements, Midco! ________________________________________________…11KViewsSign in to react to this post0CommentsAnnouncing the 2021 Khoros Kudos Awards
Does your brand use Khoros technology to deliver world-class digital customer experiences? Do our tools help you build strategies and results that others can learn from? Share your stories and successes through the second annual Khoros Kudos Awards in one of these 12 categories: Best-in-Class Care Best-in-Class Community Best-in-Class CX Insights Best-in-Class Marketing The Accelerator All-Ways Connected Better Together: Customer Engagement Bottom Line Savings Rock Star Keep Calm and Carry On Rookie of the Year Small But Mighty Top Line Growth All Star We’ll announce the winners on Atlas and Khoros social media channels. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Submissions are open until May 28, and more information about the Khoros Kudos Awards can be found on the contest page on Atlas. Check out our winners and finalists from last year for inspiration for your own submission! We look forward to celebrating your successes with you!ViewsSign in to react to this postCommentsKhoros Kudos Deadline Extended to June 4th!
Here’s some good news to start your week: the Khoros Kudos Awards deadline has been extended to Friday, June 4! This gives you an extra week to pull together your story and share your successes in the 12 award categories. Best-in-Class Care Best-in-Class Community Best-in-Class CX Insights Best-in-Class Marketing The Accelerator All-Ways Connected Better Together: Customer Engagement Bottom Line Savings Rock Star Keep Calm and Carry On Rookie of the Year Small But Mighty Top Line Growth All Star We’ll announce the winners on Atlas, Khoros social media, and at our virtual Khoros Engage on September 22-23. All award submissions will be highlighted as part of the virtual event, with peer recognition by 1,500+ attendees. More information about the Khoros Kudos Awards can be found on the contest page on Atlas. Check out our winners and finalists from 2020 for inspiration telling your story! We look forward to celebrating your successes with you!ViewsSign in to react to this postComments2022 Khoros Kudos Awards Winners and Runner-Ups
The Khoros Kudos Awards is Khoros' annual customer awards program, in which we collect and reward customers on the incredible success stories they have with Khoros We received 77 submissions across 11 categories this year, and the following were determined by our Atlas Community and our expert judging panel as the Winners and Runner-Ups: Holistic Customer Engagement Platform: Viessmann (Winner),General Motors and Swisscom (Finalists) Best-in-Class: Community: Three Ireland (Winner), PowerSchool, and Spotify (Finalists) Best-in-Class: Digital: Orange Belgium (Winner), Bell Canada and Virgin Plus (Finalists) Best-in-Class: Insights: Intuit (Winner), Verizon Communications and Randstad (Finalists) Check out Randstad's episodes on the Titans of Customer Engagement Podcast Best-in-Class: Social: BMW x Accenture Song (Winner), Promega and Thermo Fisher (Finalists) Bottom Line Savings Rock Star: Flexera (Winner), Upwork and Verizon Communications (Finalists) Check out Upwork's episode on the Titans of Customer Engagement Podcast Engagement for Good: Truth Initiative (Winner), Révolutionnaire and Alteryx (Finalists) Keep Calm and Carry On: Zoom (Winner) and Vodafone Portugal (Finalist) Check out Zoom's episodes on the Titans of Customer Engagement Podcast Partners for Life: Palo Alto Networks (Winner), Target and Virgin Plus (Finalists) Rookie of the Year: F5 Networks (Winner) and Zoom (Finalist) The Innovator: General Motors (Winner) Congratulations to these customers, and thank you to everyone who submitted this year!ViewsSign in to react to this postCommentsMaia Q3 overview
Hello Atlas, greetings from the Maia team! I wanted to take a moment and give everyone an update on what’s been going on with Maia in the last quarter. Atlas registration assistance - This was a really big project that we are especially proud of. One of the biggest pain points our customers were telling us they were experiencing was with the Atlas registration process. So we built a flow in Maia that conversationally takes the user through the process no matter where they are. The flow can be triggered in two ways, either by Maia asking anonymous users on Atlas if they need help logging in or registering, or by a user typing “Register for Atlas” into Maia from anywhere Maia is available. The flow is especially useful because it checks whether the user has already registered in real-time or not and can help them reset their password if so. The most exciting thing about this flow is that it integrates Maia, Atlas, and Salesforce, reducing both the workloads of our internal agents as well as confusion for our customers. CSM search and contact - Our Customer Success Managers are a great resource for our customers to get help with their accounts and other concerns. With this flow, we have made it easier to get in touch with your CSM. If Maia cannot find a CSM for a user, they will display additional options. Release Notes - We increased the efficiency of our “release notes” flow by giving a snippet of the release notes within the chat prior to the user having to click on the link to go to Atlas to read them. This way users are able to see if the release notes are relevant to them from where they are. Developer - We added paths to Developer/API content from Maia’s main menu on Atlas. This way users looking for Developer content don’t have to navigate through Atlas to try to find the way, we gave them an additional shortcut. Engage/Goldilocks - Engage and Maia were a huge success! Maia got a shout-out from Spike Jones during the keynote and we had seen the highest engagement rates ever that day. We had built an experience specifically for the Engage website, and it was really well received. Paths included help in navigating that website, Live product demo registrations, and live Product Coaching session signups. We also built an easter egg for Engage. One of the sessions was called “Chatbot ‘goldilocks zone’: Too big, too small, and just right” For this session we created a flow that told the story of “Goldilocks and the three chatbots”. It’s still working if you would like to try it out, just type the word “Goldilocks” into Maia. Product Status - We added an integration with Statuspage into Maia as well. You can type “Product Status” into Maia and they will tell you whether any of our three main solutions are experiencing issues or not, they also offer a link to StatusPage directly so you can e…ViewsSign in to react to this postComments2023 Khoros Kudos Winners & Finalists
The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more. We’re excited to announce the winners and finalists for 2023! ESRI: Best-in-Class: Community Winner Finalists: Zoom, Bell Canada, and Intuit Turbotax Bell Canada: Best-in-Class: Digital Customer Service Winner Finalists: Qlik, Three Ireland, Swisscom AAA: Best-in-Class: Social Winner Finalists: NSW Department of Customer Service, Promega, Lucky Mobile Intuit Quickbooks: Holistic Customer and Digital Engagement Winner Finalists: Canon USA, SMARTY, AAA Bombardier Recreational Products: Keep Calm and Carry On Winner Finalists: NSW Department of Customer Service, Mediacom, BT Ancestry: Partners for Life Winner Finalists: AAA, Virgin Plus, STIHL Watch the full video compilation of all of these stories on Khoros.com. Thank you to everyone who submitted this year. We’re looking forward to announcing information about the 2024 awards early next year.ViewsSign in to react to this postCommentsKhoros Fresh Features: Episode Two
Khoros is proud to present the latest Community, Social Media Management, and Digital Contact Center innovations available to you right now. Check out the Product Videos and other resources below so you can unlock the full power Khoros has to offer. What’s New? New LinkedIn capabilities and EveryoneSocial integration. Enhanced LinkedIn Ads allow teams in Khoros Marketing to create and save targeting profiles to publish to and govern individual users’ access to those profiles Khoros Marketing can seamlessly publish posts to EveryoneSocial, just like any other channel What’s New? New Brand Messenger and DialogFlow integration. Take your messaging capabilities to the next level with the newest version of Brand Messenger Enhance your mobile chat experience with real-time configuration Unify your channels with our newest integration with Google DialogFlow What’s New? The launch of a game-changing new version of the Khoros Communities solution. With powerful new tools and features, the Aurora version empowers users to create more engaging member experiences and fully integrate community into their digital ecosystem. Have any questions about the resources provided? Please drop a comment, and we'll help as quickly as we can. Want to learn more about enabling any of these features? Reach out to your customer success manager.ViewsSign in to react to this postCommentsPresenting the Next Generation Community Software
Today, Khoros announces the launch of a game-changing new version of the Khoros Communities solution. With powerful new tools and features, the Aurora version empowers users to create more engaging member experiences and fully integrate community into their digital ecosystem. Read the full announcement here. Key advancements and features of this update include: Simple setup, endless potential: Communities deployed and evolved faster with minimal setup services required, using a robust set of expertly designed and preconfigured templates. Drag-and-drop design: Easily customize page layouts, navigation, and make design changes to your community with a new drag-and-drop interface that eliminates the need for custom code. Elevated insights: Surfacing insights is easier and more enjoyable with a wholly redesigned Analytics app within Administrator Settings. Updated insights include new analytics APIs, health and engagement metrics, reports, and more. AI-enhanced moderation: Supercharge community management with workflow automation, organization, and AI-driven content filters that let you spend more time on strategy and less on routine tasks. A more open, flexible platform: Build exclusive community experiences and custom integrations without limits using an evolved API-first architecture with a robust new GraphQL layer. Enhanced member experience: Increase engagement with beautiful, responsive, and accessible end-user experiences powered by an updated web application framework. Peering into the next generation: Benefits of Aurora The features offered by the Aurora version will help shape a new reality for online communities — adding immense value and new workflows that revolutionize the way that community is deployed, managed, and scaled. Improved productivity for community managers The platform’s drag-and-drop design empowers community managers to make changes on the fly without involving outside teams like IT. An out-of-the-box setup with preconfigured templates enables users to start making progress in their community faster. AI-enhanced moderation and workflow automation enhance efficiency on back-end moderation tasks. Decrease the total cost of ownership This new version of Khoros Communities offers improved ease of use and pre-packaged setup that vastly reduces the need for paid implementation services. Prove ROI and empower data-driven decisions In using elevated insights such as new analytics dashboards, widgets, and APIs, community teams can take more informed actions and get on-demand insight into what is and isn’t resonating with customers. Moreover, the next generation of Khoros Communities enables faster, more focused innovation with a bulk-data API and community firehose that feeds data to analytics engines like Microsoft Power BI. Extend t…ViewsSign in to react to this postCommentsAtlas Updates: Cleaning Up Customizations
Customizations Going Away As part of our cleanup, the majority of our past customizations are being deprecated entirely. These mostly fell into either minor style tweaks or functionality that has become core to the product (or will be in Aurora). Among these: Custom Banners - allows users to upload a personalized banner image to their profile Additional Search Bars - duplicates the top right search bar above the content in some nodes Reply Button - indicates to which user you’re replying in a Forum-style discussion Custom Menu Dropdowns - adds multiple levels of menu dropdowns via a single hover action Home Page Notifications - duplicates and adds text to notifications from the top right nav bar Enhanced Profiles - shows more info about people you added as Friends in their Atlas profile Profile Bookmarks - allows you to save pages that appear as bookmarks in your profile Style Tweaks - changes layout / colors for top level nav bar icons, discussions, private messaging, etc. Various Other Minor Functionality - things you probably won’t notice went missing, unless you’re playing “Where’s Waldo” with some of your favorite Atlas tweaks from days of yore Customizations We’d Like to Bring Back In addition, there were a handful of strong candidates for being rebuilt once we’ve upgraded Atlas to Aurora. These largely involve functionality with a strong business case. Among these: Inline Labels - shows labels in a node at the top of the page before users scroll down Accepted Solutions - denotes forum discussions in a list that already have an Accepted Solution Product Outage Banners - shows the status of Khoros products, including whether there is an outage Kudos Awards Guide - guides people through the process of creating a Kudos Award Request Access Page - provides guidance about how to access an area by contacting Community Help Login Flow - a custom page that guides users through the Atlas login process (based on SSO status) We’ll be making these changes in the coming weeks and months, so please keep an eye out! In the meantime, feel free to share your feedback below. Special thanks to AbhishekGu, JakeRo, KellySt, and the Aurora Product Team for their advice throughout this process.ViewsSign in to react to this postComments- ViewsSign in to react to this postComment
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