[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen

Khoros Staff

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Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen (@GijsN).

With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading.

Here’s a sneak peek into the episode

  • The beginnings of Flow.AI and the Khoros automation framework
  • Supporting agents with automation by listening to their pain points
  • The velocity of conversational AI technology in different industries
  • Using AI to help customers better utilize social channels to get what they want
  • Guiding bots to be partners on our journey to create

Check out these Khoros resources for more information

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To hear more interviews like this, subscribe to Titans of Customer Engagement on your favorite podcast platform.