Khoros Insights Blog

"For me, it's really about bringing the people together and making sure that everyone feels that they're being listened to." - Adriana Afonso

“Community is more than just a support channel. It's coming in to be a part of our whole experience, on top of the documentation that we provide. ” — Keith Buchanan

“That's another reason to think about your platform being a customer engagement platform — so there's one place for them to go to.” — Scott Wilder

“For us, community is one of the channels that we use to engage with our prospects and customers. We really think about it as part of an integrated ecosystem.” — Kelly Rigotti

Are you ready to realize the full potential of your brand's ROI? Take the next steps on your journey toward a mature digital customer experience practice by joining Khoros experts at CMSWire's upcoming DXS21 Virtual Summit.

Understanding how a new solution will positively impact KPI’s and translating that into real revenue for the business is paramount for getting buy-in from key stakeholders and ensuring you’re positioned to show growth against metrics that are important to your department. 

“More money is not always going to lead to more happiness, better outcomes. It's not going to lead to being the best version of yourself at work.” — Nate Jaffee