It’s a known fact that customers will go out of their way to answer questions in the community. Come explore why.
Gamification is nothing new in the world of digital communities. Take a look at how theory is put into practice.
To explore digital communities more, we sat down with Lisa Bidder, Customer Solutions Director and former Strategist & Community Manager, to get the inside scoop on the challenges and opportunities brands can find with digital communities.
How travel brands could be more effective when keeping their customers satisfied
Rediscover the best ways to find top ROI in Khoros Care
How a robust customer care system can weather the tides of a crisis.
Investing in new technology for your customer care can seem like a waste of resources. Khoros expert Josh Snider says that it's all about how you use it.
A how-to guide on how to plan spontaneous social marketing.