Khoros Insights Blog

Read the latest from our CEO on the Huffington Post

Join us for our next webcast to discover how AI is powering customer experiences.

Use the Gamification Spectrum to Maximize Your Community Engagement

We hope you can join us on November 18^th for our webcast on gamification strategies for community, featuring Vodafone’s Digital Product Manager, James Butler and Lithium’s Sr. Director of Social Strategy, Xavier Jimenez (@XavierJ), where they go deeper into some of the content they shared at LiNC ’15.

Download this new Lithium whitepaper and learn how to enlist social customers to help you create more value for the business.

As social Customer Experience [sCXP] architects of the future, we all must begin to assimilate all we know about the customer and what drives them throughout their experience with our brand into a mass of quantifiable data, then tear down that mass to uncover the one key truth, the shared interest among customer and brand.

When you ask, "What are the most relevant social conversations" or "When do you want to engage in social conversations?" it is a different answer for different people in your organization.  

Image Credit:  Death by Silo from @gapingvoid