In the aftermath of the crisis at the U.S. Capitol and the suspension of President Trump across several platforms, multiple sources have rumoured threats of follow-up attacks across the United States and at the U.S. Capitol in the days leading up to the inauguration. Sensitivities are still high and the uncertainty of “what’s to come” is looming.
We have outlined several best practices that your teams should consider during times of crisis. However, it’s critical to take a day-by-day, or even hour-by-hour, approach and evaluate what next steps make the most sense for your brand.
The Khoros Strategic Services Team has provided some of their best tips and strategies to best tailor your content and community management approach for customers and audiences during the COVID-19 crisis in a webinar and tipsheet bundle.
If there is one certain right now, it's that Covid-19 is affecting all our lives. For many of you it will mean a shift from the office to working from home, and for your customers, it will mean getting in touch with your brand is more challenging than it's ever been.
Does your brand use Khoros technology to deliver world-class digital customer experiences? Do our tools help you build strategies and results that others can learn from? Share your stories and successes through the first annualKhoros Kudos Awards!