Khoros Insights Blog

Understanding how a new solution will positively impact KPI’s and translating that into real revenue for the business is paramount for getting buy-in from key stakeholders and ensuring you’re positioned to show growth against metrics that are important to your department. 

It's no secret that brand communities are growing in popularity. They provide a space for companies to connect and build trust with their customers, and they're a goldmine for user-generated content. But what does this mean for the shopping experience? Here's one perspective. 

We're proud to be named a leader in social media management, and to have received the highest score in product vision and strategy.

Khoros CX experts Brian Timmons and Jacob Borgeson answer your frequently asked questions about the Khoros CX Insights solution.

There are three internal roadblocks causing CX initiatives to fail. Read more to learn what they are and how to overcome them.

Khoros has submitted six panel proposals for the 2022 SXSW Conference covering digital customer engagement topics, including AI, purpose-driven marketing, and even a meet-up for digital leaders. Help our panels get selected by voting now through Thursday, August 26!

We ran a survey among over 1,100 consumers to uncover what they REALLY think about your feedback surveys. 

Marketing to Gen Z is really difficult... but it doesn't have to be. Here are the trends you need to be aware of in 2021 and beyond to reach your Gen Z audience.