"For me, it's really about bringing the people together and making sure that everyone feels that they're being listened to." - Adriana Afonso
“Community is more than just a support channel. It's coming in to be a part of our whole experience, on top of the documentation that we provide. ” — Keith Buchanan
“That's another reason to think about your platform being a customer engagement platform — so there's one place for them to go to.” — Scott Wilder
“For us, community is one of the channels that we use to engage with our prospects and customers. We really think about it as part of an integrated ecosystem.” — Kelly Rigotti
“More money is not always going to lead to more happiness, better outcomes. It's not going to lead to being the best version of yourself at work.” — Nate Jaffee
“As much as we may want to have automated tools, it still comes down to people. You still gotta have people who want to do the right thing for the customer.” — Dameon Welch-Abernathy
"Operating in a very transparent way, allowing people to have a free flowing conversation with us, and talking to our customers like real human beings, that's really good to build trust and credibility with our audience.”
Social media is an everyday job. You have to check your sources and be informed every day because things are changing every day.