Khoros Insights Blog - Page 2

How a robust customer care system can weather the tides of a crisis.

Investing in new technology for your customer care can seem like a waste of resources. Khoros expert Josh Snider says that it's all about how you use it.

A how-to guide on how to plan spontaneous social marketing.

Proving ROI in marketing takes a vastly different approach than the next day's Metrics. 

Do you use group hubs, or are you considering using them in your community? Find out why you need to have a strategy in place before you begin, and consider setting one up if you do not have one already. 

Losing and hiring frontline customer care agents can cost more than a few lost customers. 

Plant the seeds of a flourishing community with SEO.

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey.