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Announcement: Facebook API deprecation updates

SiyaraM's avatar
SiyaraM
Khoros Staff
8 months ago

Facebook has announced the deprecation of certain APIs, effective March 14th, 2024. This change may impact the functionality of some features on our platform.


How It May Affect You:

At Khoros, we have proactively taken steps to minimize the impact of these deprecated APIs on our platform and ensure the integrity of your data. Despite our efforts, the following widgets will be directly affected:

Deprecated FB metric
Khoros Marketing Analytics Widget
page_engaged_users Post Explorer, Post Gallery
page_follows_city Followers by City
page_follows_country Followers by Country
page_follows_gender_age Followers by Gender and Age
page_follows_locale Followers by Language
post_impressions_fan_paid* Post Explorer, Post Gallery


The affected widgets will mark 'NA' (Not Available) post-March 14th. This indicates a lack of data reception from Facebook.
Additionally, Data Exports will record a value of "0" for these metrics, maintaining consistency with the rest of our platform's operations.

Data obtained before the deprecation will not be affected and will be visible in the widgets and the Data exports 


How We Can Help:

We understand that facing API changes can cause unexpected disruptions, and the Khoros team is here to assist you in the following ways:

  • Answering Questions: If you have any questions or concerns about how the API deprecation might affect your business, please don't hesitate to contact our support team. We're here to provide clarity and guidance.
  • Technical Assistance: If you encounter any issues with your Search streams, our support team can help troubleshoot to keep you running smoothly.
  • Keeping You Informed: We will stay in close communication with our partners at Facebook and provide updates on any changes or updates that they may offer in the future.

Contact Support:

Getting in touch with our support team is easy. You can reach out through the Case Portal

While API changes can present challenges, we are here to support however we can. If you have any questions or concerns, please don't hesitate to reach out to our support team.

 

Updated 5 months ago
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