Our goal is to simplify your complex social marketing operation to build and protect your brand. In order to minimize Instagram API service disruptions and increase overall platform stability for you, we are changing display of Instagram comment replies.
The change is to flatten display support for comment replies instead of nesting comment replies for Instagram in Khoros Social Marketing from this point forward. Comments will still appear with the post. Replies to those comments will no longer appear nested underneath the comment in the stream within the platform, but will now appear just like comments.
This only impacts the replies to comments ingested after May 14th, 2020. Replies to comments previously ingested will see no change.
We believe that this change will improve overall Instagram performance for the Inbox along with Publishing, Analytics, and other Instagram functions.
Please let us know if you have any questions.
