Aurora: Create a Knowledge Base

Knowledge bases enable you to store, organize, and share trusted information related to your community, products, or services. With KBs, you can publish documents that typically include reference materials, answers to frequently asked questions, how-to guides, and troubleshooting instructions. Learn more about knowledge bases here.

To create a knowledge base:

1. Click the add icon at the community level where you want to add a knowledge base.
2. On the window, enter a Name and ID. The ID displays in the URL for the knowledge base.
   Note: The ID must be a single word made of only letters, numbers, dashes, and underscores with no spaces.
   
3. Optionally, enter a Description and add an Avatar for the knowledge base.
4. In the Tags area, in the Tag types drop-down menu, select Preset and Freeform, Preset, or Freeform. Learn more about Tags here.
5. (Optional) If you selected Preset and Freeform or Preset, in the Preset tags area, click + Tag to add the tags members can choose from.
6. (Optional) Select the Require tags on posts checkbox if you want members to always add tags to content.
7. Click Create.
   
   

For more information, see About Knowledge Bases.