Element |
Source |
Storage Countries |
Access Locations |
Third-party Usage |
Retention/Deletion |
Supported Lithium Features |
Khoros Communities
- User IDs
- User display names
- Message content
- Kudos
- Answers
- Replies
- Questions
- Ideas
- Comments
- Conversations
- Review
- Accepted solutions
- Views (anonymous / user / robot)
|
Khoros Communities event logs, updated daily
|
- USA (all communities)
- USA backup: also USA
- Netherlands (EMEA communities only)
- Netherlands backup: Ireland
|
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Profile link visible on Klout profile page (for registered users who have authorized connection)
|
90 days; in case of opt out, no new data will be generated
|
Klout scores & topics |
Twitter
- Twitter user IDs
- Twitter handles
|
- Twitter live stream via GNIP which includes all public mentions and retweets
- Twitter API via user authentication token (only for registered Klout users who have authorized connection to Twitter), daily
|
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
- Klout data partners
- Mashery
|
90 days; in case of opt out, no new data will be generated
|
Klout scores & topics |
Twitter
- Profiles (can include name, bio, location, birthday, URL)
- Follower Twitter IDs
- Following Twitter IDs
- Tweets (text only)
- Retweets of the user's tweets by others
- Mentions of the user's handle by others (replies)
- Public list memberships assigned by others
- Aggregate favorite/like counts on a tweet (in dev)
- Location checkins in a tweet (in dev)
|
- Twitter live stream via GNIP which includes all public mentions and retweets
- Twitter API via user authentication token (only for registered Klout users who have authorized connection to Twitter), daily
|
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Profile link visible on Klout profile page (for registered users who have authorized connection)
|
90 days; in case of opt out, no new data will be generated
|
Klout scores & topics |
Facebook
- For registered Klout user:
- Facebook user IDs
- Names
- Profiles (can include name, location, birthday, gender, URL)
- Likes of the user's postings by others
- Comments on the user's posts by others
- Wall posts (text only)
- Friend IDs and names
- For registered Klout user's Facebook friends (if the registering user can access):
-
- Facebook app user IDs (Facebook generates these on the fly for a given app)
- Names
- If the friend is also a registered Klout user, the full profile
|
Facebook API via user authentication token (for registered Klout users who have authorized connection to Facebook), daily
Registered and Facebook-connected Klout user's friends' app-dependent ID, name, and profile URL are collected daily
|
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Profile link visible on Klout profile page (for registered users who have authorized connection)
|
90 days; in case of opt out, no new data will be generated
|
Klout scores & topics |
Instagram
- For registered Klout user:
- User ID
- Handle
- Profile
- Profile image URL
- Followers
- Likes of the user's postings by others
- Comments on the user's postings by others
- Posts (images stored as Instagram links only)
- For registered Klout user's Instagram connections
- Instagram user IDs
- Instagram usernames
|
Instagram API via user authentication (for registered Klout users who have authorized connection to Instagram), daily
|
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Profile link visible on Klout profile page (for registered users who have authorized connection)
|
90 days; in case of opt out, no new data will be generated
|
Klout scores & topics |
Google Plus
- For registered Klout user:
- User IDs
- Handles
- Skills
- Birthday
- Gender
- Organizations
- Location
- Publicly visible posts (text only)
- Comments
- +1’s (posting endorsements)
- Reshares (on user's personal profile only)
- For registered users' connections:
- Google Plus user IDs
- Names
- usernames
|
Google Plus API via user authentication (for registered Klout users who have authorized connection to Google Plus), daily.
|
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Profile link visible on Klout profile page (for registered users who have authorized connection)
|
90 days; in case of opt out, no new data will be generated
|
Klout scores & topics |
LinkedIn
- For registered users:
- User IDs
- Names
- Location
- Number of connections
- Job titles
- Specialties
- Summary
- Profile image URL
- Recommendations
- Education
- Posts (text only)
- Comments (on user's personal profile only)
|
LinkedIn API via user authentication (for registered Klout users who have authorized connection to LinkedIn), daily |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Profile link visible on Klout profile page (for registered users who have authorized connection)
|
90 days; in case of opt out, no new data will be generated
|
Klout scores & topics |
Foursquare
- For registered Klout users:
- User IDs
- Names
- City
- Gender
- Bio
- Tips saved by others
- Tips liked by others
- Friends
- Check-ins (with geocoordinates)
- Likes
- For registered Klout users' Foursquare friends
|
Foursquare API via user authentication (for registered Klout users who have authorized connection to Foursquare), daily |
|
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Profile link visible on Klout profile page (for registered users who have authorized connection) |
90 days; in case of opt out, no new data will be generated
|
Klout scores & topics |
YouTube
- User IDs
- Messages
- Aggregated views
- Aggregated likes
- Aggregated dislikes
- Post comments
|
YouTube API via user authentication (for registered Klout users who have authorized connection to YouTube), daily |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Profile link visible on Klout profile page (for registered users who have authorized connection) |
90 days; in case of opt out, no new data will be generated
|
Klout scores & topics |
Klout.com
|
Generated by Klout as needed |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Klout data partners
Mashery
|
90 days; in case of opt out, no new data will be generated
|
Klout scores & topics |
Mixpanel browser cookie
|
Generated by Klout as needed
- __utma
- __utmb
- __utmc
- __utmt
- __utmz
- _cb
- _cb_ls
- _chartbeat2
- mp_{id}_mixpanel
- mp_klout__c
- nksidd
- mc
|
|
|
Mixpanel
|
Will not be renewed |
|
Khoros Communities
- User IDs
- User display names
- Message content
- Kudos
- Answers
- Replies
- Questions
- Ideas
- Comments
- Conversations
- Review
- Accepted solutions
- Views (anonymous / user / robot)
- Email
- Login Name
- SSO Id
- VisitorId
- QueryString
- SessionId
- BeaconVisitorId
- IP Address
- User Agent
- Request Headers
|
Khoros Communities event logs, updated daily |
-
USA (US Communities)
-
Netherlands and Ireland
|
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
- Bulk Data API shared with authorized Lithium Customers
- Community metrics shared with authorized Lithium customers via LSI and SMM
|
30 days, in case of a user deletion request |
|
Social identity mappings (matching Klout user ID with network user IDs for a given person)
|
Generated by Klout as needed |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
- 90 days
(MySQL) - keep only currently connected network tokens
- 90 days (HDFS)
- 7 days (AWS)
|
Klout scores & topics |
Klout.com
- Names
- Profiles
- Emails
- Addresses
- Phones
- Ages
- IsABrand flag
- +K (user-to-user topic endorsements)
- User-chosen topics
- OAuth user tokens for connected networks
- Perks activity (up to April 2016)
|
Provided by Klout.com users at registration, most profile fields optional/often blank |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Yesmail (profiles, connected networks)
Name visible on Klout profile (for logged-in users)
|
90 days (MySQL) - keep only current profile fields
90 days (internal HDFS) - plan to trim to 180 days
Yesmail - deprecates before May 25
|
Klout scores & topics |
Response
- Network
- Message IDs (where Twitter users are interacting with a client company)
- Message text
- Actionability label (actionable or non-actionable)
|
Response logs ported to Klout daily |
USA
|
US-SF
US-Austin
IDC-Bangalore
|
|
7 days (HDFS)
|
Social Response |
1st degree user graphs |
Generated by Klout daily |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
- 7 days (1st degree)
- 3 days (2nd degree)
- 7 days (AWS)
|
Klout scores & topics |
Klout scores |
Generated by Klout daily |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Klout data partners,
Mashery
Yesmail (registered Klout users)
|
- 90 days (internal HDFS)
- 7 days (Klout data partners)
- 4 hours (Mashery)
Yesmail -
|
Klout scores & topics |
Per-network scores, % of score attributable to network |
Generated by Klout daily |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
30 days |
Klout scores & topics |
Klout user topics
|
Generated by Klout daily |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Klout data partners
Mashery
Yesmail (registered Klout users)
|
- 14 days (HDFS)
- 7 days (Data partners via AWS)
- 4 hours (Mashery)
- Yesmail deprecates before May 25
|
Klout scores & topics |
Per-network user-topic features |
Generated by Klout daily |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
90 days (HDFS) |
Klout scores & topics |
Klout user derived locations |
Generated by Klout daily |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
3 days (HFS) |
Klout scores & topics |
User-user SOI ("Strength of Influence") scores
- Klout IDs
- Relationship type (influencer, influencee)
|
Generated by Klout daily |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
Klout data partners
Mashery
|
- 3 days (HDFS)
- 7 days (Data partners via AWS)
- 4 hours (Mashery)
|
Klout scores & topics |
When-to-post:
- Audience schedule profiles by Twitter handle and network
- Recommended posting times
|
Generated by Klout weekly |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
30 days (HDFS) |
Social Response
|
User audience sentiment (aggregate stats on the sentiment of posts interacting with the user within the week)
|
Generated by Klout weekly |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
90 days (HDFS) |
Social Impact Ranking, SMM Analytics |
Content discovery feed (Klout.com and Response)
- URLs/articles (will contain personal information only if included as part of article text)
- Twitter handles detected in URLs
|
- URLs parsed out of network post data
- URLs collected via publicly available RSS feeds
- TW handles parsed out of URLs when present (usually as part of byline)
|
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
90 days (HDFS) |
Klout.com, Social Response |
Klout.com recommended experts |
Generated by Klout weekly |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
7 days (HDFS) |
Klout.com |
Klout user-entity scores |
Generated by Klout weekly |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
90 days (HDFS) |
Klout scores & topics |
Khoros Community scores
- Top users by score
- Top users by topic
- Community health score
|
Generated by Klout weekly |
USA |
US-SF
US-Austin
AWS-US
IDC-Bangalore
|
|
14 days (HDFS) |
Lithium Communities |
Klout.com event logs |
Generated by Klout daily |
USA |
US-SF
|
|
90 days |
Klout.com |
Twitter
- Name
- Screen Name
- Social Handle
- Profile Image
- Location Coordinates
- Country Code
- Tweet contents
|
Consumer data is retrieved through Twitter APIs after the company authenticates their Twitter Handle(s) with Response. All consumer data is subject to Twitter's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contact.
Tweets are also deleted in SMM based on Twitter notification.
|
Social Response, Analytics |
Facebook
- Name
- Screen Name
- Social Handle
- Profile Image
- Location Coordinates
- Country Code
- Post contents
|
Consumer data is retrieved through Facebook APIs after the company authenticates their Facebook Page(s) with Response. All consumer data is subject to Facebook's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
User comments deleted in Facebook will also be deleted in SMM based on Facebook notification.
|
Social Response, Analytics |
Instagram
- Name
- Screen Name
- Social Handle
- Profile Image
- Location Coordinates
- Country Code
- Post contents
|
Consumer data is retrieved through Instagram APIs after the company authenticates their Instagram Page(s) with Response. All consumer data is subject to Instagram's Terms of Use.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract. |
Social Response, Analytics |
Google+
- Name
- Screen Name
- Social Handle
- Profile Image
- Location Coordinates
- Country Code
- Post contents
|
Consumer data is retrieved through Google+ APIs after the company authenticates their Google+ Page(s) with Response. All consumer data is subject to Google's Terms of Use.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract. |
Social Response, Analytics |
Khoros Communities
- Name
- Screen Name
- Social Handle
- Profile Image
- Location Coordinates
- Country Code
- Post contents
|
Consumer data is retrieved through Lithium Community APIs after the company authenticates their Community with Response. All consumer data is subject to Khoros's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract. |
Social Response, Analytics |
YouTube
- Name
- Screen Name
- Social Handle
- Profile Image
- Location Coordinates
- Country Code
- Post contents
|
Consumer data is retrieved through YouTube APIs after the company authenticates their YouTube Channel(s) with Response. All consumer data is subject to YouTube's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract. |
Social Response, Analytics |
Pinterest
- Name
- Screen Name
- Social Handle
- Profile Image
- Location Coordinates
- Country Code
- Post contents
|
Consumer data is retrieved through Pinterest APIs after the company authenticates their Pinterest Page(s) with Response. All consumer data is subject to Pinterest's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract. |
Social Response, Analytics |
LinkedIn
- Name
- Screen Name
- Social Handle
- Profile Image
- Location Coordinates
- Country Code
- Post contents
|
Consumer data is retrieved through LinkedIn APIs after the company authenticates their LinkedIn Page(s) with Response. All consumer data is subject to LinkedIn's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract. |
Social Response, Analytics |
WeChat
- Name
- Screen Name
- Social Handle
- Profile Image
- Location Coordinates
- Country Code
- Post contents
|
Consumer data is retrieved through WeChat's APIs after the company authenticates their WeChat Account(s) with Response. All consumer data is subject to WeChat's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract. |
Response, Analytics |
Radian6
- Name
- Screen Name
- Social Handle
- Profile Image
- Location Coordinates
- Country Code
- Post contents
|
Consumer data is retrieved through Radian6 APIs after the company authenticates their Radian6 Account(s) with Response. All consumer data is subject to Radian6's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract. |
Social Response, Analytics |
Smooch
|
Within a secure chat, provided by Smooch, consumers will share unstructured PII (i.e. the information will be shared within a chat conversation). This data will be ingested into Response. |
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract. |
Social Response, Secure Messaging, Analytics |
Twitter
- Author
- Bio
- Full Name
- Klout Score
- profilePicture:
- username
- Post Contents
|
Consumer data is retrieved through Twitter APIs after the company authenticates their Twitter Handle(s) with Response. All consumer data is subject to Twitter's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
Tweets deleted in Twitter will also be deleted in SMM based on Twitter notification.
|
Social Response, Analytics |
Facebook
- Author
- Bio
- Full Name
- Klout Score
- profilePicture:
- username
- Post Contents
|
Consumer data is retrieved through Facebook APIs after the company authenticates their Facebook Page(s) with Response. All consumer data is subject to Facebook's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
User comments deleted in Facebook will also be deleted in SMM based on Facebook notification.
|
Social Response, Analytics |
Khoros Communities
- Author
- Bio
- Full Name
- Klout Score
- profilePicture:
- username
- Post Contents
|
Consumer data is retrieved through Khoros Community APIs after the company authenticates their Community with Response. All consumer data is subject to Khoros's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
|
Social Response, Analytics |
Google+
- Author
- Bio
- Full Name
- Klout Score
- profilePicture:
- username
- Post Contents
|
Consumer data is retrieved through Google+ APIs after the company authenticates their Google+ Page(s) with Response. All consumer data is subject to Google's Terms of Use.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
|
Social Response, Analytics |
YouTube
- Author
- Bio
- Full Name
- Klout Score
- profilePicture:
- username
- Post Contents
|
Consumer data is retrieved through YouTube APIs after the company authenticates their YouTube Channel(s) with Response. All consumer data is subject to YouTube's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
|
Social Response, Analytics |
Instagram
- Author
- Bio
- Full Name
- Klout Score
- profilePicture:
- username
- Post Contents
|
Consumer data is retrieved through Instagram APIs after the company authenticates their Instagram Page(s) with Response. All consumer data is subject to Instagram's Terms of Use.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
|
Social Response, Analytics |
LinkedIn
- Author
- Bio
- Full Name
- Klout Score
- profilePicture:
- username
- Post Contents
|
Consumer data is retrieved through LinkedIn APIs after the company authenticates their LinkedIn Page(s) with Response. All consumer data is subject to LinkedIn's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
|
Social Response, Analytics |
Pinterest
- Author
- Bio
- Full Name
- Klout Score
- profilePicture:
- username
- Post Contents
|
Consumer data is retrieved through Pinterest APIs after the company authenticates their Pinterest Page(s) with Response. All consumer data is subject to Pinterest's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
|
Social Response, Analytics |
WeChat
- Author
- Bio
- Full Name
- Klout Score
- profilePicture:
- username
- Post Contents
|
Consumer data is retrieved through WeChat's APIs after the company authenticates their WeChat Account(s) with Response. All consumer data is subject to WeChat's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
|
Social Response, Analytics |
Radian6
- Author
- Bio
- Full Name
- Klout Score
- profilePicture:
- username
- Post Contents
|
Consumer data is retrieved through Radian6 APIs after the company authenticates their Radian6 Account(s) with Response. All consumer data is subject to Radian6's Terms of Service.
|
US & Ireland |
US-SF
US-Austin
IDC-Bangalore
|
No |
Deleted within 30 days of end of customer contract.
|
Social Response, Analytics |
Community
- Author
- login (username)
- email address (except privacy guard)
- salted password hash (except SSO)
|
SSO - from SSO identity provider (usually customer's propitiatory identity system via SSO cookie).
Local with migration - from PS team or Administrator importing the info
Local without migration - from users through initial registration
|
US - San Jose
EMEA - Amsterdam
|
From any where using web UI or API |
Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast) |
Mysql, Elasticsearch, Cassendra - indefinitely.
Redis - 24 hours
|
Lithium Communities |
Community
|
Created during the first initial interaction to the system, may it be SSO or import or registration |
US - San Jose
EMEA - Amsterdam
|
From any where using web UI or API |
Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast) |
Mysql, Elasticsearch, Cassendra - indefinitely.
Redis - 24 hours
|
Lithium Communities |
Community
- Author
- ICQ (optional)
- AIM (optional)
- Skype (optional)
- MSN (optional)
- Yahoo (optional)
- Bio (optional)
- Custom personal data fields (customizable per community)
|
Entered by user either through initial registration or sub-sequential interaction with the community.
For custom personal data fields, it could also possible be from SSO cookie.
|
US - San Jose
EMEA - Amsterdam
|
From any where using web UI or API |
Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast) |
Mysql, Elasticsearch, Cassendra - indefinitely.
Redis - 24 hours
|
Except required custom fields, all are optional not related to any feature supported |
Community
|
Entered by user either through initial registration or sub-sequential interaction with the community |
US - San Jose
EMEA - Amsterdam
|
subprocessor is twitter api |
Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast) |
Mysql - indefinitely.
|
Twitter integration |
Community
|
Entered by user either through initial registration or sub-sequential interaction with the community |
US - San Jose
EMEA - Amsterdam
|
subprocessor is facebook api |
Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast) |
Mysql - indefinitely.
|
Facebook connect and integration |
Community
|
Entered by user either through initial registration or sub-sequential interaction with the community |
US - San Jose
EMEA - Amsterdam
|
From any where using web UI or API |
Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast) |
NFS - indefinitely.
|
Profile pic |
Community
- Author
- ip address
- browser cookie string
- user agent
- http referrer headers
|
From the http requests to the community |
US - San Jose
EMEA - Amsterdam
|
No accessible |
Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast) |
Mysql - indefinitely.
Redis - 24 hours
|
Lithium Communities |
Community User Metrics
-
Total Messages Posted
-
Total Page Views
-
Total Messages Read
-
Board Topics Started
-
Board Replies Blog
-
Articles Posted Blog
-
Comments Posted
-
Ideas Posted Idea
-
Comments Posted
-
Questions Posted
-
Q&A Replies Posted
-
Answers Posted Q&A
-
Comments Posted
-
Total Board Views
-
Total Logins Total
-
Minutes Online
|
Created by the community |
US - San Jose
EMEA - Amsterdam
|
From any where using web UI or API |
Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast) |
Mysql, Elasticsearch indefinitely.
Redis - 24 hours
|
Lithium Communities |