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Personal Data Inventory for Khoros Subscription Services

Personal Data Inventory for Khoros Subscription Services

This article captures a complete inventory of personal data points used throughout Khoros products, for EU privacy compliance and other cases. These inventories are presented below in three tables:

  • Khoros Communities and Khoros Care
  • Khoros Marketing
  • JX

Personal data is a broader category than directly identifiable information like names, email addresses, and phone numbers. It also includes:

  • Internal IDs or other anonymized but indirectly identifiable data
  • "Public" data like Twitter posts
  • Metadata or annotations Lithium generates about a person

The following table provides the following information:

  • Element: The type of personal data
  • Source: Where the personal data originates from
  • Storage Countries: The geographical location(s) where the personal data is stored
  • Access Locations: The geographical location(s) where this personal data can be accessed from by a user or system
  • Third-party Usage: List of third-party entities that use this data and where/how it is used
  • Retention/Deletion: Description of how long the personal data is stored before deletion
  • Supported Lithium Features: List of Khoros features the use this personal data

Note: This information is routinely maintained and updated by Khoros Product Management. For a full listing of Khoros’s Data Locations and Subprocessors, please visit here.

 

Khoros Communities and Khoros Care

Element Source Storage Countries Access Locations Third-party Usage Retention/Deletion Supported Lithium Features

Khoros Communities

  • User IDs
  • User display names
  • Message content
  • Kudos
  • Answers
  • Replies
  • Questions
  • Ideas
  • Comments
  • Conversations
  • Review
  • Accepted solutions
  • Views (anonymous / user / robot)

Khoros Communities event logs, updated daily

  • USA (all communities)
  • USA backup: also USA
  • Netherlands (EMEA communities only)
  • Netherlands backup: Ireland

US-SF

US-Austin

AWS-US

IDC-Bangalore

 

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

Twitter

  • Twitter user IDs
  • Twitter handles
  • Twitter live stream via GNIP which includes all public mentions and retweets
  • Twitter API via user authentication token (only for registered Klout users who have authorized connection to Twitter), daily
USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  • Klout data partners
  • Mashery

90 days; in case of opt out, no new data will be generated

Klout scores & topics

Twitter

  • Profiles (can include name, bio, location, birthday, URL)
  • Follower Twitter IDs
  • Following Twitter IDs
  • Tweets (text only)
  • Retweets of the user's tweets by others
  • Mentions of the user's handle by others (replies)
  • Public list memberships assigned by others
  • Aggregate favorite/like counts on a tweet (in dev)
  • Location checkins in a tweet (in dev)
  • Twitter live stream via GNIP which includes all public mentions and retweets
  • Twitter API via user authentication token (only for registered Klout users who have authorized connection to Twitter), daily
USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

Facebook

  • For registered Klout user:
    • Facebook user IDs
    • Names
    • Profiles (can include name, location, birthday, gender, URL)
    • Likes of the user's postings by others
    • Comments on the user's posts by others
    • Wall posts (text only)
    • Friend IDs and names
  • For registered Klout user's Facebook friends (if the registering user can access):
      • Facebook app user IDs (Facebook generates these on the fly for a given app)
      • Names
      • If the friend is also a registered Klout user, the full profile

Facebook API via user authentication token (for registered Klout users who have authorized connection to Facebook), daily

Registered and Facebook-connected Klout user's friends' app-dependent ID, name, and profile URL are collected daily

USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

 

Klout scores & topics

Instagram

  • For registered Klout user:
    • User ID
    • Handle
    • Profile
    • Profile image URL
    • Followers
    • Likes of the user's postings by others
    • Comments on the user's postings by others
    • Posts (images stored as Instagram links only)
  • For registered Klout user's Instagram connections
    • Instagram user IDs
    • Instagram usernames

Instagram API via user authentication (for registered Klout users who have authorized connection to Instagram), daily

USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

 

Klout scores & topics

Google Plus

  • For registered Klout user:
    • User IDs
    • Handles
    • Skills
    • Birthday
    • Gender
    • Organizations
    • Location
    • Publicly visible posts (text only)
    • Comments
    • +1’s (posting endorsements)
    • Reshares (on user's personal profile only)
  • For registered users' connections:
    • Google Plus user IDs
    • Names
    • usernames

Google Plus API via user authentication (for registered Klout users who have authorized connection to Google Plus), daily.

 

USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

LinkedIn

  • For registered users:
    • User IDs
    • Names
    • Location
    • Number of connections
    • Job titles
    • Specialties
    • Summary
    • Profile image URL
    • Recommendations
    • Education
    • Posts (text only)
    • Comments (on user's personal profile only)
LinkedIn API via user authentication (for registered Klout users who have authorized connection to LinkedIn), daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

 

Klout scores & topics

Foursquare

  • For registered Klout users:
    • User IDs
    • Names
    • City
    • Gender
    • Bio
    • Tips saved by others
    • Tips liked by others
    • Friends
    • Check-ins (with geocoordinates)
    • Likes
  • For registered Klout users' Foursquare friends
    • Foursquare IDs
Foursquare API via user authentication (for registered Klout users who have authorized connection to Foursquare), daily
  • USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

YouTube

  • User IDs
  • Messages
  • Aggregated views
  • Aggregated likes
  • Aggregated dislikes
  • Post comments
YouTube API via user authentication (for registered Klout users who have authorized connection to YouTube), daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

 

 

 

Klout scores & topics

Klout.com

  • User ID
Generated by Klout as needed USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners

Mashery

90 days; in case of opt out, no new data will be generated

Klout scores & topics

Mixpanel browser cookie

Generated by Klout as needed

  • __utma
  • __utmb
  • __utmc
  • __utmt
  • __utmz
  • _cb
  • _cb_ls
  • _chartbeat2
  • mp_{id}_mixpanel
  • mp_klout__c
  • nksidd
  • mc
   

Mixpanel

 Will not be renewed  

Khoros Communities

  • User IDs
  • User display names
  • Message content
  • Kudos
  • Answers
  • Replies
  • Questions
  • Ideas
  • Comments
  • Conversations
  • Review
  • Accepted solutions
  • Views (anonymous / user / robot)
  • Email
  • Login Name
  • SSO Id
  • VisitorId
  • QueryString
  • SessionId
  • BeaconVisitorId
  • IP Address
  • User Agent
  • Request Headers
Khoros Communities event logs, updated daily
  • USA (US Communities)

  • Netherlands and Ireland

 

 US-SF

US-Austin

AWS-US

IDC-Bangalore

  • Bulk Data API shared with authorized Lithium Customers
  • Community metrics shared with authorized Lithium customers via LSI and SMM
30 days, in case of a user deletion request  

Social identity mappings (matching Klout user ID with network user IDs for a given person)

Generated by Klout as needed USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

 
  • 90 days 
    (MySQL) - keep only currently connected network tokens
  • 90 days (HDFS)
  • 7 days (AWS)
Klout scores & topics

Klout.com

  • Names
  • Profiles
    • Emails
    • Addresses
    • Phones
    • Ages
    • IsABrand flag
  • +K (user-to-user topic endorsements)
  • User-chosen topics
  • OAuth user tokens for connected networks
  • Perks activity (up to April 2016)
Provided by Klout.com users at registration, most profile fields optional/often blank USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Yesmail (profiles, connected networks)

Name visible on Klout profile (for logged-in users)

90 days 
(MySQL) - keep only current profile fields

90 days
 (internal HDFS) - plan to trim to 180 days

Yesmail - deprecates before May 25

Klout scores & topics

Response

  • Network
  • Message IDs (where Twitter users are interacting with a client company)
  • Message text
  • Actionability label (actionable or non-actionable)
Response logs ported to Klout daily

USA

US-SF

US-Austin

IDC-Bangalore

 

7 days (HDFS)

Social Response
1st degree user graphs Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

 
  • 7 days (1st degree)
  • 3 days (2nd degree)
  • 7 days (AWS)
Klout scores & topics
Klout scores Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners,

Mashery

Yesmail (registered Klout users)

  • 90 days (internal HDFS)
  • 7 days (Klout data partners)
  • 4 hours (Mashery)

Yesmail - 

deprecates before May 25

Klout scores & topics
Per-network scores, % of score attributable to network Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  30 days Klout scores & topics

Klout user topics

Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners

Mashery

Yesmail (registered Klout users)

  • 14 days (HDFS)
  • 7 days (Data partners via AWS)
  • 4 hours (Mashery)
  • Yesmail deprecates before May 25
Klout scores & topics
Per-network user-topic features Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  90 days (HDFS) Klout scores & topics
Klout user derived locations Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  3 days (HFS) Klout scores & topics

User-user SOI ("Strength of Influence") scores

  • Klout IDs
  • Relationship type (influencer, influencee)
Generated by Klout daily USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners

Mashery

  • 3 days (HDFS)
  • 7 days (Data partners via AWS)
  • 4 hours (Mashery)
Klout scores & topics

When-to-post:

  • Audience schedule profiles by Twitter handle and network
  • Recommended posting times
Generated by Klout weekly USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  30 days (HDFS)

Social Response

User audience sentiment (aggregate stats on the sentiment of posts interacting with the user within the week)

Generated by Klout weekly USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  90 days (HDFS) Social Impact Ranking, SMM Analytics

Content discovery feed (Klout.com and Response)

  • URLs/articles (will contain personal information only if included as part of article text)
  • Twitter handles detected in URLs
  • URLs parsed out of network post data
  • URLs collected via publicly available RSS feeds
  • TW handles parsed out of URLs when present (usually as part of byline)
USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  90 days (HDFS) Klout.com, Social Response
Klout.com recommended experts Generated by Klout weekly USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  7 days (HDFS) Klout.com
Klout user-entity scores Generated by Klout weekly USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  90 days (HDFS) Klout scores & topics

Khoros Community scores

  • Top users by score
  • Top users by topic
  • Community health score
Generated by Klout weekly USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  14 days (HDFS) Lithium Communities
Klout.com event logs Generated by Klout daily USA

US-SF

  90 days Klout.com

Twitter

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Tweet contents
Consumer data is retrieved through Twitter APIs after the company authenticates their Twitter Handle(s) with Response.  All consumer data is subject to Twitter's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contact.

Tweets are also deleted in SMM based on Twitter notification.

Social Response, Analytics

Facebook

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Facebook APIs after the company authenticates their Facebook Page(s) with Response.  All consumer data is subject to Facebook's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

User comments deleted in Facebook will also be deleted in SMM based on Facebook notification.

Social Response, Analytics

Instagram

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Instagram APIs after the company authenticates their Instagram Page(s) with Response.  All consumer data is subject to Instagram's Terms of Use.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Deleted within 30 days of end of customer contract. Social Response, Analytics

Google+

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Google+ APIs after the company authenticates their Google+ Page(s) with Response.  All consumer data is subject to Google's Terms of Use.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Deleted within 30 days of end of customer contract. Social Response, Analytics

Khoros Communities

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Lithium Community APIs after the company authenticates their Community with Response.  All consumer data is subject to Khoros's Terms of Service
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Deleted within 30 days of end of customer contract. Social Response, Analytics

YouTube

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through YouTube APIs after the company authenticates their YouTube Channel(s) with Response.  All consumer data is subject to YouTube's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Deleted within 30 days of end of customer contract.  Social Response, Analytics

Pinterest

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Pinterest APIs after the company authenticates their Pinterest Page(s) with Response.  All consumer data is subject to Pinterest's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Deleted within 30 days of end of customer contract.  Social Response, Analytics

LinkedIn

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through LinkedIn APIs after the company authenticates their LinkedIn Page(s) with Response.  All consumer data is subject to LinkedIn's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Deleted within 30 days of end of customer contract.  Social Response, Analytics

WeChat

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through WeChat's APIs after the company authenticates their WeChat Account(s) with Response.  All consumer data is subject to WeChat's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Deleted within 30 days of end of customer contract. Response, Analytics

Radian6

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Radian6 APIs after the company authenticates their Radian6 Account(s) with Response.  All consumer data is subject to Radian6's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Deleted within 30 days of end of customer contract. Social Response, Analytics

Smooch

  • Chat contents
Within a secure chat, provided by Smooch, consumers will share unstructured PII (i.e. the information will be shared within a chat conversation). This data will be ingested into Response. US & Ireland

US-SF

US-Austin

IDC-Bangalore

No Deleted within 30 days of end of customer contract. Social Response, Secure Messaging, Analytics

Twitter

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Twitter APIs after the company authenticates their Twitter Handle(s) with Response.  All consumer data is subject to Twitter's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Tweets deleted in Twitter will also be deleted in SMM based on Twitter notification.

Social Response, Analytics

Facebook

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Facebook APIs after the company authenticates their Facebook Page(s) with Response.  All consumer data is subject to Facebook's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

User comments deleted in Facebook will also be deleted in SMM based on Facebook notification.

Social Response, Analytics

Khoros Communities

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Khoros Community APIs after the company authenticates their Community with Response.  All consumer data is subject to Khoros's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

Google+

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Google+ APIs after the company authenticates their Google+ Page(s) with Response.  All consumer data is subject to Google's Terms of Use.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

YouTube

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through YouTube APIs after the company authenticates their YouTube Channel(s) with Response.  All consumer data is subject to YouTube's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

Instagram

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Instagram APIs after the company authenticates their Instagram Page(s) with Response.  All consumer data is subject to Instagram's Terms of Use.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

LinkedIn

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through LinkedIn APIs after the company authenticates their LinkedIn Page(s) with Response.  All consumer data is subject to LinkedIn's Terms of Service
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

Pinterest

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Pinterest APIs after the company authenticates their Pinterest Page(s) with Response.  All consumer data is subject to Pinterest's Terms of Service
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

WeChat

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through WeChat's APIs after the company authenticates their WeChat Account(s) with Response.  All consumer data is subject to WeChat's Terms of Service.
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

Radian6

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Radian6 APIs after the company authenticates their Radian6 Account(s) with Response.  All consumer data is subject to Radian6's Terms of Service
US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

Community

  • Author
    • login (username)
    • email address (except privacy guard)
    • salted password hash (except SSO)

SSO - from SSO identity provider (usually customer's propitiatory identity system via SSO cookie).

Local with migration - from PS team or Administrator importing the info

Local without migration - from users through initial registration

US - San Jose

EMEA - Amsterdam

From any where using web UI or API Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch, Cassendra - indefinitely.

Redis - 24 hours

Lithium Communities

Community

  • Author
    • userId
Created during the first initial interaction to the system, may it be SSO or import or registration

US - San Jose

EMEA - Amsterdam

From any where using web UI or API Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch, Cassendra - indefinitely.

Redis - 24 hours

Lithium Communities

Community

  • Author
    • ICQ (optional)
    • AIM (optional)
    • Skype (optional)
    • MSN (optional)
    • Yahoo (optional)
    • Bio (optional)
    • Custom personal data fields (customizable per community)

Entered by user either through initial registration or sub-sequential interaction with the community.

For custom personal data fields, it could also possible be from SSO cookie.

US - San Jose

EMEA - Amsterdam

From any where using web UI or API Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch, Cassendra - indefinitely.

Redis - 24 hours

Except required custom fields, all are optional not related to any feature supported

Community

  • Author
    • Twitter access token
Entered by user either through initial registration or sub-sequential interaction with the community

US - San Jose

EMEA - Amsterdam

subprocessor is twitter api Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql - indefinitely.

Twitter integration

Community

  • Author
    • Facebook access token
Entered by user either through initial registration or sub-sequential interaction with the community

US - San Jose

EMEA - Amsterdam

subprocessor is facebook api Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql - indefinitely.

 

Facebook connect and integration

Community

  • Author
    • profilePicture
Entered by user either through initial registration or sub-sequential interaction with the community

US - San Jose

EMEA - Amsterdam

From any where using web UI or API Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

NFS - indefinitely.

Profile pic

Community

  • Author
    • ip address
    • browser cookie string
    • user agent
    • http referrer headers
From the http requests to the community

US - San Jose

EMEA - Amsterdam

No accessible Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql - indefinitely.

Redis - 24 hours

Lithium Communities

Community User Metrics

  • Total Messages Posted

  • Total Page Views

  • Total Messages Read

  • Board Topics Started

  • Board Replies Blog

  • Articles Posted Blog

  • Comments Posted

  • Ideas Posted Idea

  • Comments Posted

  • Questions Posted

  • Q&A Replies Posted

  • Answers Posted Q&A

  • Comments Posted

  • Total Board Views

  • Total Logins Total

  • Minutes Online

Created by the community

US - San Jose

EMEA - Amsterdam

From any where using web UI or API Yes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch indefinitely.

Redis - 24 hours

Lithium Communities

 

Khoros Marketing

Element/Area Source Storage Countries Access Locations Third-party Usage Retention/Deletion Supported Spredfast Features
Spredfast Platform User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties Initiatives to Users with visibility/access.
Spredfast Platform User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties Roles (named privilege sets) to Users with that role.
Spredfast Platform User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties Approval Groups to Users in each group.
Spredfast Platform User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties Labels to their creating User.
Spredfast Platform User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties Credentials (authenticated social media handles) to Users with visibility/access.
Spredfast Platform User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
Sendgrid (SaaS email vendor) Aurora - indefinitely until 30 days post-contract Identifies email addresses that should be contacted with Spredchat @-mentions.
Spredfast Platform User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
ZenDesk - If a user searches for a Help topic in the customer help center and/or submits a trouble ticket to Support, their User Profile ID is transferred to ZenDesk and stored with the Help topic search record or the trouble ticket record. Aurora - indefinitely until 30 days post-contract Core platform User profile details.
Spredfast Platform Company Administrator-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties Conversations Companies to the Users therein.
Spredfast Platform Generated nightly by the Spredfast system. USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  AWS filesystem - 1 day (deleted and re-generated nightly) Generated nightly by the Spredfast system for select FinServ customers, and then delivered to these customers via SFTP.
Spredfast Platform Captured by Pendo as users navigate the product suite. USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
Pendo (SaaS service that captures in-product feature usage) Indefinitely at Pendo until 30 days post-contract) Events are generated as User navigate/use the system (tying a user id to the event/action) and sent to Pendo for aggregation, analysis, and visualization.
Spredfast Ads User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties social network ad accounts to the users with visibility/access.
Spredfast Ads User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties individual social network ads to the users with visibility/access.
Spredfast Care Generated by the Spredfast system as user actions occur. USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract
Redshift - 30 days
Ties social care agent users to their activity metrics.
Spredfast Care User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties Care Rules to their creating User.
Spredfast Care Sourced from supported social networks via API USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
SFDC - When leveraging the Salesforce CRM integration, whodex profile IDs are sent to the customer's Salesforce instance and paired up with a contact in that system. Aurora - indefinitely until 30 days post-contract Social network author account details show up next to posts in context.
Spredfast Care User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties notes made by social care agent users to the whodex profiles.
Spredfast Analytics Generated by the Spredfast system as user actions occur. USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Kibana - 30 days Ties analytics exports to the user that triggered the export.
Spredfast Analytics User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties Analytics dashboards to the Users with visibility/access.
Spredfast Publishing User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties marketing plans/campaigns to the Users with visibility/access.
Spredfast Publishing User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties Messages (draft social network posts) to the Users with visibility/access.
Spredfast Publishing User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties Media Assets (photos, videos, etc) to the Users with visibility/access.
Spredfast Moderation User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Indicates the User that made a Comment on an in-flight Messages (draft social network post).
Spredfast Moderation User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Indicates the User who authored the reply to a social network post via an authenticated social handle (Credential).
Spredfast Moderation User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Indicates the User who authored a retweet to a Tweet via an authenticated Twitter handle (Credential).
Spredfast Experiences User-created USA US - Austin
AWS - US
  Aurora - indefinitely until 30 days post-contract Indicates the User who created the Experiences Stream.
Spredfast Experiences Sourced from supported social networks via API USA US - Austin
AWS - US
  Aurora - indefinitely until 30 days post-contract
Cassandra - 7 days
Memcached - 1 day
Represents a social network post in an Experiences Stream (list/queue) of posts.
Spredfast Experiences Company Administrator-created USA US - Austin
AWS - US
  Aurora - indefinitely until 30 days post-contract Represents the thin shell of a User object in the Experiences product.
Spredfast Experiences User-created USA US - Austin
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties a Visualization to the Users with visibility/access.
Spredfast Experiences User-created USA US - Austin
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties a Space to the Users with visibility/access.
Spredfast Experiences User-created USA US - Austin
AWS - US
  Aurora - indefinitely until 30 days post-contract Ties a Spotlight Report to the Users with visibility/access.
Spredfast Intelligence Sourced from supported social networks via API USA US - Austin
AWS - US
  Cassandra- indefinitely until 30 days post-contract Represents searchable social network posts.
Spredfast Inbox Sourced from supported social networks via API USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Cassandra - indefinitely until 30days post-contract Represents a social network post in an Inbox Stream (list/queue) of posts.
Spredfast Inbox User-created USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Aurora - indefinitely until 30 days post-contract Identifies a list of social media users considered to be "influencers".
Spredfast Inbox Generated by the Spredfast system as user actions occur. USA US - Austin
Argentina - Buenos Aires (Virtualmind contract engineering)
Germany - Hamburg (Softserve contract engineering)
Ukraine - Lviv (Softserve contract engineering)
AWS - US
  Cassandra- 30 days post contract Ties social care agent users to their activity metrics (live runtime data).

 

JX inventory

Element Source Storage countries Access locations Third-party sharing Retention and deletion Supported JX Features

Advanced Gamification (Bunchball)

  • User ID

JX Core sends during events

 

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations

 

  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

Yes (Bunchball)
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
Gamification

Advanced User Sync

  • First name
  • Last name
  • Email
  • Password
Customer-provided CSV file

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
User Authentication

Basic User Sync

  • First name
  • Last name
  • Email
  • Password
Customer-provided CSV file

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
User Authentication

Box Integration

  • email
User supplied

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
File sync, user can upload files to Box through Lithium-JX

Cloud Analytics

  • User Profile
  • Custom Fields
  • Content
Sent from JX Core N/A
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

Export to CSV
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
  • Community Analytics
  • Data Export Service (DES)
  • Personal Insights
  • Impact Metrics

Cloud Search

  • userid
  • username,
  • first name
  • last name
  • @mentions
Sent from JX Core N/A
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
People, places, and content search

Core Platform

  • User Full Name
  • Password
  • Email

These fields are part of the "User Profile", but these are special in that they are typically enter initially by the corporate administrator or system.

  • Corporate SSO/Identity Provider
  • Imported via Corporate-supplied spreadsheet containing user data

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

Userid is shared to Bunchball
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
User Authentication

Core Platform

  • User Image
  • Avatar
User supplied

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • User Profile
  • Analytics
  • People Search

Core Platform

  • User Profile
  • Custom Fields
User supplied

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

Record Retention: (SMTP, Actiance)
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • User Profile
  • Analytics
  • People Search

Core Platform

  • User ID
  • Skill
User supplied

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • User Profile
  • Analytics
  • People Search

Core Platform

  • Content
User created

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

Events may trigger pulls of content by add-ons

Perceptive (For Videos)
 
Storage integrations: Box, Dropbox, Google Docs, Sharepoint
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • User Profile
  • Analytics
  • People Search

CMR Analytics

  • Content
  • User Profile
JX Core sends during events

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
Analytics

Email Module

  • N/A - Emails are sent without storing 

N/A

N/A
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • If logging is turned on, any information logged gets deleted after 90 days
 

Ideation

  • Idea (type of Content)

  • @mentions

  • VoterUserId

  • AuthorUserId

User created N/A
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
 

JX for Google

  • username
  • password (auth token)
  • Email
Obtained from 3rd-party during setup and synchronization N/A
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No

Disk Storage

  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
User Authentication

JX Rewards (Playbox)

  • email
  • username
  • firstname
  • lastname
JX Core sends during events N/A
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

Data can be exported
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
 

Streamonce

  • username
  • password (auth token)
  • Email 
Obtained from 3rd-party during setup and synchronization N/A
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

  • Exchange
  • google drive/gmail/groups
  • facebook
  • GitHub
  • Evernote
  • Salesforce
  • Jira
  • DropBox
  • Bugzilla
  • Twitter
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
 

People Search

  • User profile taken from CoreDB
Sent from JX Core

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
 

Recommender

  • Userid
JX sends during events

Refer to Data Storage Locations

  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
N/A

Records Retention

  • Content

  • User Profile

JX sends during events Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

Options of where to send data: to an email, on a hard drive in csv format, actiance Defined by customer  

Resonata

  • title
  • manager
  • business unit
  • biography
  • title
  • followers
  • following
  • official address N
  • official city
  • location
  • department code
  • official post code
  • hr contact
  • COOKIES for the 2
  • web resonata
  • web pages
Retrieved from JX Core via API calls Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

We have scrapers:
  • Twitter
  • Reddit
  • Also any custom one can be added

We can send personal data:
  • via email with reports
  • via JX-community notification
  • export in csv format
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
 

Search:

  • Content
  • User Profile
JX Core sends during events Refer to Data Storage Locations
  • US - Portland

  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)

No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days

 

JX Data Storage Locations

Geographic Location
Location Details
Facility Vendor
Additional Facility Detail
Purpose
North America Phoenix, AZ IO   Primary site for Cloud and Hosted Customers
North America Edison, NJ IO   Backup Location
EU Amsterdam, Netherlands Equinox (formerly Telecity)   Primary site for Cloud and Hosted Customers
EU London, England Equinox (formerly Telecity)   Backup Location
 

 

 

 

 

 

Version history
Revision #:
24 of 24
Last update:
3 weeks ago
Updated by: