Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features, they will be pushed to your system soon.

• New Features
• Apple Business Manager rich links
• You found it. We fixed it.
• Care

New Features

Apple Business Manager rich links

When agents send URLs through Apple Business Manager conversations, those URLs are now sent as rich links so that customers can preview the content before opening links.

You found it. We fixed it.

Care

• Previously, in some Google Business conversations, typing indicators were not being displayed. This has been corrected.
• Previously, when you tried to rename an existing work queue with an ampersand (&) in the title, the characters “&amp ;” replaced the ampersand upon saving. Now, renaming work queues with ampersands works as expected.
• Previously, when the same author responded to two or more different Brand Posts for the same brand, the later author responses were merged into the same conversations as the initial author response. Now, author responses to different Brand Posts create separate conversations.
• Previously, templates rejected or deleted in WhatsApp Manager still appeared in Agent View. This has been corrected.