Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features, they will be pushed to your system later.
New Features
Change Log
Export to CSV
The Change Log now offers the ability to export data to CSV in an easy-to-read format. After you request a download, the downloaded file remains available for 24 hours. The Change Log retains up to 18 months of historical data, so if you need to keep a longer record of changes made, download Change Log data regularly.
To export your Change Log to CSV:
- Go to Settings > Account Setup > Change Log.
- (Optional) Set the Date Range or Events filters to adjust the information exported from the Change Log.
- At the top right of the page, click Export to CSV.
After a few minutes, the file is ready for download. - Click Download File. After you download the file, the button reverts to Export to CSV.
- Save the file to your machine.
The downloaded file contains columns for the Date, Event, Subtitle, User Name, and Details for (up to) the last 18 months as shown in the Change Log in the Care application.
Source Types
We improved the identification of network source types within the Change Log. Instead of “EXTERNAL,” the name of the source (such as Instagram) is now displayed.
To learn more about the Change Log, see Reviewing the Change Log.
