We have re-invented our mobile community experience from the ground up. Optimized for new-user engagement, community mobile v2 makes it easy for users to participate on the community wherever they are. Featuring a completely revamped, modern design and content interaction model (including image uploads), community mobile v2 has been optimized for the mobile web experience while maintaining an easy upgrade path.
Additionally, community mobile v2 can be easily customized to meet your branding guidelines, maintain upgrades, and create a seamless customer experience between your mobile and desktop experiences.
Implementing mobile for your community has already been proven to have a huge impact on user engagement. Existing customers have seen, on average, a 28% increase in community traffic and a 26% increase in kudos. With a modern design that adheres to user experience best practices, support for media uploads, and improved performance, community mobile v2 is the best way to increase user engagement on your community.
Community mobile v2 provides mission-critical features, including:
- Forums (new posts and replies)
- Q&A (new posts and replies)
- Browse and search
- Profile pages
- Badges
- Kudos
- Accepted Solutions
- Image uploads
- Image display
- Flag content as inappropriate
- LSI support
- Registration, sign in, and forgot password workflows
Finding and interacting with content has never been easier. Just open Search and start typing:
When you’ve found an interesting post, you see lots of useful info:
And, creating new content is just as easy:
If needed, you can also easily toggle between the mobile and full experience. Just go to your mobile profile page and click the view (Mobile or Full Site) you want:
Customizing the mobile experience for your site
Community mobile v2 has been designed with customization in mind.
Community mobile v2 enables you to skin the entire mobile experience (colors, text properties, icons, logos) to meet your branding guidelines and create a seamless customer experience between your mobile and desktop coomunity sites.
Basic Customization
Basic customization is free to all customers and enables you to:
- Add your logo
- 60px max height, 360px max width
- Supported file formats: SVG, PNG, JPG, GIF. SVG strongly preferred.
- Choose the colors, limited to:
- Headings
- Sub-headings
- Accepted solution "solved" icon
- Navigation background color (hex value)
- Replacement navigation and iteraction icons (for example, Kudos icon, Reply button).
- SVG format required
- Icons will be displayed in a square canvas max 16px x 16 px. Actual dimensions are set in our markup and do not need to be specified in the file.
- All icon colors must be the same i.e. if you change the kudo icon color all other icon colors will be that color.
- All SVG files should contain only the icon.
- No background color, extra borders or other type of spacing should be specified in the file.
- Remove any hidden layers in the file to keep file size at a minimum.
- Choose your language (localization support for standard text strings)
- For a complete list of supported Mobile v2 features, reference Features Supported / Not supported on Lithium Community Mobile v2.
Here's an example of a basic customization:
Advanced Customization
With mobile v2, you can fully customize on-contract components (currently with a Services fee), including:
- Registration and sign-in pages
- Header
- Navigation menu
- Board and forum pages
- Topic pages
- Q&A pages
- Q&A topic pages
- Home and category pages
- Error pages
As with any Lithium community, you can do off-contract customizations; however, any new pages or components you create are not guaranteed to be upgradeable in future mobile releases.
Measuring success with community mobile v2
We support report filters specifically for mobile using Lithium Social Intelligence. Available mobile-specific reports include:
- Traffic
o Page views
o Unique visitors
o Visits
o Referrers
- Members
o Registrations
o Member Entrances
- Content
o Posts
o Kudos
o Category Segments
o App Segments
Upgrading to and deploying Mobile v2
To ensure that customers are properly migrated and have a great initial experience with the product, community mobile v2 is being rolled out on a controlled schedule. If you are interested in learning more please contact your account manager indicating your interest in upgrading to mobile v2. The account manager will work with you to answer a questionnaire to determine your specific requirements. We will review your requirements and determine whether your community is a good fit for migration at this time. After our review, Lithium will respond with either a rough schedule estimate or any follow-up questions to clarify your requirements.
Note: While community mobile v1 customers get the community mobile v2 upgrade for free, the implementation does require an SOW, and additional customizations beyond the basic out-of-box experience involve fee-based services. If you do not have community mobile today, contact your account manager.
If your community is eligible for migration, you will need to migrate to the 14.5 release or above.
Localization
Mobile v2 currently supports these languages:
- Albanian
- Bahasa Indonesian
- Bulgarian
- Catalan
- Chinese (Simplified)
- Chinese (Traditional)
- Croatian
- Czech
- Danish
- Dutch
- English (US)
- English (UK)
- Finnish
- French
- German
- Greek
- Hungarian
- Italian
- Japanese
- Korean
- Malay
- Norwegian
- Polish
- Portuguese (Portugal)
- Portuguese (Brazil)
- Romanian
- Russian
- Slovak
- Spanish (Spain)
- Spanish (Mexican)
- Swedish
- Thai
- Turkish
- Ukrainian (as of 14.5)
- Vietnamese
Browser support for community mobile v2
For its initial release, community mobile v2 support these browser configurations:
|
Browser |
Supported version(s) |
|
Chrome (Android and iOS) |
Latest stable release |
|
Android (default) |
4.x |
|
Safari* |
iOS 5, iOS 6, and iOS 7 |
|
Blackberry* |
10 |
|
* Indicates most recent non-beta version. |
|
Known Issues
Currently, mobile v2 has a some limitations. For a complete list, read Features Not Supported on Lithium Mobile v2 Community
