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How-to Guide: 10 Tips for Using SMS for Customer Service

Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

With one-to-one conversations accounting for over two-thirds of all social content created by brands, it’s critical to use the right technology in the right way. SMS is a preferred channel for customers, with 76% of global customers already using it to connect with brands. But using SMS for customer service isn’t as simple as it sounds. What are some SMS best practices?

 

We’ve put together 10 tips to help you get the most out of SMS customer service and create exceptional customer experiences while doing so.

 

Get the full list here.

 

About the Author
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3 Comments
erginkantar
New Commentator

Great post!

thelotusspa
New Commentator

very nice and informative

Dorsch124
New Commentator

Since people check their text messages more than emails or voicemails, SMSs also make for a great portal to announce updates and announcements. If, for instance, you are running an auxiliary service on a college campus, you can always alert students and faculty members about various changes or upcoming events UPSers.