About the Salesforce and Aurora integration
The "Khoros Connector for Salesforce" enables you to create a tight integration between your Khoros Community Aurora content, Salesforce content, and Salesforce cases. For more information on setting up this integration, contact Khoros Services.
Note: You must have a full Salesforce license to take advantage of the Khoros/Salesforce integration.
The following are the key features of the Aurora and Salesforce integration:
- Automatically escalate unanswered threads to Salesforce cases
- Manually escalate threads to Salesforce cases
- Provide a private support case portal to their community members
- View community member details and statistics within Salesforce
- Use enhanced federated search across Aurora and Salesforce content
- Link Salesforce and Khoros Community Aurora content via postback from Salesforce to the community
Before you start
Decide on your target Salesforce environment. Khoros strongly recommends that you first enable the integration in a Salesforce developer or sandbox org before deploying the integration to your production environment.
Make sure you have your Salesforce integration enabled in the Aurora community environment that will connect to your Salesforce environment. Your Khoros Customer Success Manager can assist with this process. Khoros will enable the integration in your staging environment before enabling it in your production environment.
Learn more about Installing and configuring your Khoros/Salesforce.com v3/v4 integration.