Do you have a server status page to check for real-time updates?
Yes. It is located at http://status.khoros.com/ and you can subscribe to it via email or SMS (limitations apply to SMS updates).
Note: Khoros monitors all of its critical services both internally and through third-party services. This page reports on known infrastructure wide incidents affecting Khoros platforms. If you're experiencing an availability or a performance issue that isn't shown on that page, please report it to firstname.lastname@example.org
My contract says ....
Your contact overrules the statements in this document. This outlines our standard expectations and commitments, however customers with increased or grandfathered support offerings may have different contractual agreements.