Company: F5, Inc Company background: F5, Inc. is an American technology company, headquartered in Seattle, Washington with an additional 75 offices in 43 countries. Specializing in application security, multi-cloud management, online fraud prevention, application delivery networking (ADN), application availability & performance, network security, and access & authorization. Contact: Lief Zimmerman Title: Program Manager, Community Related URLs: https://community.f5.com/ https://www.youtube.com/channel/UCtVHX3fmQVjVgj_cGRIxRSg https://twitter.com/devcentral https://www.linkedin.com/showcase/f5-devcentral Kudos Category: Rookie of the Year (alt Best in Class Community) 1. Describe your company and your organization. F5’s has a portfolio of automation, security, performance, and insight capabilities designed to reduce costs, improve operations, and better protect users. Starting with a wiki in 2004, the DevCentral community grew to support robust Forums and Article sections, supporting thousands of daily users. 2. Why did you choose to invest in Khoros and what was your experience before making the switch from a previous solution or investing in new technology. The choice to pivot to Khoros came after a years long experiment with a behemoth CMS solution which could not feasibly support community facing features, speeds, and SEO compliance sufficient to please our community-expectations. We were losing trust and engagement month-over-month. 3. What were your goals when investing in Khoros technology and what successes have you already experienced because of the investment? Were you able to gain traction faster than expected? Please include metrics if possible. Our primary goals were to (re)improve SEO, improve speeds for users and administration, and set up the community to engage our evolving community beyond NetOps, and into DevOps, SecOps, and Multi-Cloud environments. Search visits to DevCentral increased 29% in the first two months. Google Vitals (performance) increased across the board. Largest Contentful Paint: FROM 7sec to 2.6sec Cumulative Layout Shift: .833s previously improved to .001 (800X faster) JS total blocking time: FROM 1,038ms to 173ms (6X faster) Community Health Index: Peaked at 648 by week 6. Currently running at a median of ~ 605 <Supporting visuals: Please include any supporting visuals/graphics into your above answers. Insert them into your text copy, so we’re clear on desired positioning of the graphics. We will accept videos for this entry. All videos must be submitted as publicly viewable links on YouTube or Vimeo.>
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