Hi there, We have an existing support forum where members ask technical product questions after registering/signing in through our resident CRM registration/sign on tool. We are discussing integrating Social Sign On to streamline access to our community. We want to understand if anyone has any learnings or best practices for adding Social Sign On (Twitter, Facebook, and Google+) to an existing support community? Specifically: - What impact have you seen to key metrics such as thread counts., solution rates, response time, etc.) - Are there any impacts to the types of content you receive (more rants, improved quality/ information, off-topic conversations, spam) - Any impacts to your Super-Users (their sentiments, their thoughts on quality of information) - Any impacts to operations such as increased board miscategorization, escalations - Of particular interest, is are there any impacts to original posters or other audiences (do they come back more to provide richer content or accept solutions) And of course how you've remedied these issues. I searched around for best practices on this, but may have missed something. Thanks in advance! Teresa
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